Fulfilment Lead

2 weeks ago

Jeddah, Makkah Province, Saudi Arabia Trella Full time

Note Apply link will take you to an external website.

About UsReady to change the world? We're reinventing freight and logistics at Trella. Backed by a number of leading VC companies (YC, Maersk Growth, Algebra Ventures and Raed Ventures) and we're looking for the best talent out there to help us build and scale our product offering. We aspire to create a step-change in the industry and we want you to be a part of the journey
We are innovative problem-solvers on this adventure together. Working at Trella means that you'll be surrounded by colleagues who are constantly pushing boundaries, thinking ahead, and meeting the high standards we set for ourselves. When we build, we do so in a product-led way: we value our customer experience and scalability, and we prioritize how we build our product accordingly.

Our Purpose At Trella our Vision is to Empower our Communities to move Economies Forward, and we're doing this by building a digital experience that provides our Shippers, Carriers and Teams with the right technology and platform that reduces the costs of moving goods gt; Simply, we're trying to disrupt and reinvent trucking, and empower our economies. We have launched from Egypt to Saudi Arabia, Pakistan and UAE, and are looking to build and expand our footprint across the MENA-P region.
At Trella, we are always seeking to innovate and deliver best-in-class service for shippers and carrier partners. Becoming the freight platform of choice is a company's mission and goal. We believe that our ability to deliver on providing a wide variety of supply through unprecedented levels of fulfillment rates affordably is where we can fill a basic pain in the market. We can only deliver high-reliability levels through empowering our fulfillment teams.
Our fulfillment team is primarily responsible for delivering a superlative customer experience through a smooth order execution lifecycle. As a Senior Fulfillment Lead, you are responsible for ensuring high levels of reliability through a team of fulfillment coordinators. You are also responsible for growing our territory and ensuring financial success metrics are in check. What You'll Do:

  • Responsible for day to day ground fulfillment operations across various customers in the assigned geography and ensuring the delivery of superior customer service, thereby establishing Trella as the partner of choice for customers
  • Proactive supply partners communication by sharing continuous update reports, troubleshooting operational issues, and building an excellent working relationship with supply partners POCs in the specific region
  • Driving smooth operations and efficiencies through cross-functional collaboration with business development, supply, and central operations team for real-time resolution of customer issues arising from ground fulfillment
  • Build a process for our Fulfillment Coordinators team to ensure and motivate our Carriers and Carrier Partners to use the Trella app properly and consistently
  • Build an energized and productive fulfillment team in the region
What You'll Need:
  • Education: Bachelor's in Management, Logistics, and/or Engineering
  • Work Experience: 3-5 years of experience in the Logistics/ Shipping Industry or a similar role
  • Should have a wide Contact list / Network on curtain-side trucksExperience in curtain-side trucking
  • Arabic/English Speaker
  • Relevant experience in managing large-scale geographically spread and complex operational activity with experience in vendor development and team management.
  • Exposure to handling logistics operations will be an added advantage.
  • Saudi Nationals will be given first priority due to Legal operational requirements.
What we offerGetting invaluable experience by joining the Forbes Middle East's top 50 most funded start-ups in MENAProud to be a company that promotes Diversity amp; InclusionFlexible working hoursAbility to rest up with annual vacation daysBiannual performance reviewDevelopment opportunities in a rapidly growing multinational companySupporting our colleagues to build and grow themselves through Learning amp; Development initiatives

Our Candidate-Focused Selection Procedure:Apply via the link provided.Upon reviewing our applications, we will selectively reach out to have an introductory chat to provide you with more info on Trella, the role and get to know you better. This will be done via phone, Google Meets, Zoom, or FaceTime
We aim to provide our feedback within 2-4 weeks of our last discussions with you. However, sometimes this may be longer depending on the level of the role.Please feel free to reach out on status updates to your relevant Recruiter, or else, we will at least send an email update to manage your expectations of the role as soon as we can.

Information Technology and Services - Riyadh, Saudi Arabia

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