Captain / Head Waiter

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Amaken sarl Full time
  • Welcome and guide guests/customers to their assigned tables with a friendly demeanor.
  • Assist in managing guest restaurant reservations efficiently.
  • Possess a good understanding of the menu (food and beverage) and presentation standards; offer menu recommendations upon request and suggest additional options.
  • Be proactive in addressing any unexpected guest needs with prompt and efficient action.
  • Serve guest orders according to restaurant standards.
  • Record transactions/orders in the Point of Sales terminal promptly.
  • Communicate order details to the kitchen staff, including VIP requests and special instructions.
  • Ensure cleanliness and organization in work areas, including chinaware, silverware, and glassware, and maintain the overall presentability of the restaurant.
  • Review order dockets to ensure accurate preparation for orders and present the final bill to guests for payment processing.
  • Check the accuracy of bills/checks before presenting them to customers or processing payments.
  • Complete shift closing procedures on the Point of Sales terminal, including reconciling cash and credit card settlements.
  • Maintain cleanliness, organization, and presentability of the entire restaurant at all times.
  • Ensure consistent implementation of brand standards and SOPs (Standard Operating Procedures).
  • Perform closing duties, such as restocking items and generating closing reports.
  • Conduct routine inspections of all outlet equipment to ensure proper working condition and report any repair or maintenance needs.
  • Actively participate in coaching and developing junior staff members.
  • Fulfill any ad-hoc responsibilities assigned by the Manager.

Skills

Requirements

  • 2+ years of relevant experience in food and beverage services
  • Good Knowledge of Food and Beverage
  • Outstanding communication, interpersonal and exceptional guest service skills
  • Proficient and effective problem solver
  • Excellent team leader with the capability of performing multiple tasks at hand with minimal supervision and adequate to support and lead junior staff
  • Up to date knowledge with food and beverages trends and best practices

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