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SP Operations Manager
2 weeks ago
Location: Riyadh, Office: SP Customer building
Job Requirements:
- Bachelor's in engineering or related discipline
CCIE SP, R&S or DC or similar CCIE level certification highly preferred - 15+ years of experience in Networking field
- 10+ years of experience in Operations environment
- Operations manager experience is mandatory
- Complete knowledge on ITSM processes (such as Incident, Fault, SLA, Service Availability, Change, Performance, Release Management etc.).
- Proven experience in managing medium to large teams
- Proven ability to lead teams for troubleshooting complex issues related to Network, DC, Firewalls
- Strong communication skills, ability to manage senior customer management
- Proven experience in operational enhancements, custom development, Automation to enhance operational efficiency
- Proven responsibility to manage large SLA based delivery
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