IT Operations Support Specialist Riyadh

2 weeks ago


Jeddah, Makkah Province, Saudi Arabia Nahdi Full time

Responsible for the monitoring, tracking and resolution of IT-related issues while escalating as necessary to the appropriate resource. Contribute to the Service Desk in a strong customer service focused role, take ownership of tickets and will be able to see issues through to the end.

Accountabilities

Pharmacies Support:

  • Provide friendly, courteous and quality level-one software and hardware support for 35+ Pharmacies.
  • Monitor and maintain incoming IT Pharma Service Desk support tickets.
  • Support all (local & remote) pharmacies associated to him by management.
  • Execute new projects Roll outs in all associated pharmacies as per Company plans.
  • Conduct regular visits as a preventive action.

Point of Sale:

  • Responsible for POS and laptop computer configuration, Connectivity, POS peripherals deployments and troubleshooting.
  • Hands-on Technical support of Point of Sale (POS) terminals and related HW/SW and peripherals.
  • Prepare new POS units and install all standard software's (Oracle Retail program, antivirus, Open Office, etc....) for delivery to stores.
  • Escalate and Report un-resolved issues to the POS Supervisor until resolved.

Service Level Agreement:

  • Reinforce SLAs to manage end-user expectations

Employee duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned.

Work Environment

  • Indoors : 25%
  • Outdoors : 75%
  • Working Days : 5 Working Days
  • Days off : 2 Days Off
  • Working Hours : 8:00 AM – 6:00 PM (1 hour break)

Job Requirement

  • BSc in IT (or Diploma in Computer Science)

Education

  • 1 Year of Experience

Experience

  • MS Office Suite
  • Knowledge of POS Maintenance and Microsoft products
  • Microsoft Certified Professional (Preferred)
  • Experience in computer hardware maintenance (POS)
  • Experience in computer Software (MS Office, Windows : XP , Win7/8)
  • ITIL certification (Preferred)

Computer Skills

  • English
  • Arabic

Languages



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