IT Operations Support Specialist Riyadh
2 weeks ago
Responsible for the monitoring, tracking and resolution of IT-related issues while escalating as necessary to the appropriate resource. Contribute to the Service Desk in a strong customer service focused role, take ownership of tickets and will be able to see issues through to the end.
Accountabilities
Pharmacies Support:
- Provide friendly, courteous and quality level-one software and hardware support for 35+ Pharmacies.
- Monitor and maintain incoming IT Pharma Service Desk support tickets.
- Support all (local & remote) pharmacies associated to him by management.
- Execute new projects Roll outs in all associated pharmacies as per Company plans.
- Conduct regular visits as a preventive action.
Point of Sale:
- Responsible for POS and laptop computer configuration, Connectivity, POS peripherals deployments and troubleshooting.
- Hands-on Technical support of Point of Sale (POS) terminals and related HW/SW and peripherals.
- Prepare new POS units and install all standard software's (Oracle Retail program, antivirus, Open Office, etc....) for delivery to stores.
- Escalate and Report un-resolved issues to the POS Supervisor until resolved.
Service Level Agreement:
- Reinforce SLAs to manage end-user expectations
Employee duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned.
Work Environment
- Indoors : 25%
- Outdoors : 75%
- Working Days : 5 Working Days
- Days off : 2 Days Off
- Working Hours : 8:00 AM – 6:00 PM (1 hour break)
Job Requirement
- BSc in IT (or Diploma in Computer Science)
Education
- 1 Year of Experience
Experience
- MS Office Suite
- Knowledge of POS Maintenance and Microsoft products
- Microsoft Certified Professional (Preferred)
- Experience in computer hardware maintenance (POS)
- Experience in computer Software (MS Office, Windows : XP , Win7/8)
- ITIL certification (Preferred)
Computer Skills
- English
- Arabic
Languages
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