High Touch Operations Manager

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Systems Full time
Designated to key customers for Cisco to provide a point of contact for operations and process issues

  • Understand customer's business goals and how the network operations support the business goals
  • Prioritization and support customer to open TAC Service Requests (SR)
  • Conduct trend analysis on customer's issues (e.g. by product type, case priority, IOS and RMA.)
  • Identify and analyze operational areas of improvement
  • Manage the effective communications within different levels of customer's organization and Cisco
  • Understand current customer operations processes, and partner with related parties (customer/partner/Cisco team) to streamline customer/vendor operation support processes in order to make more effective issue resolution
  • Keep track of customer's network activities, and proactively arrange TAC standby as required.
  • Leverage different resources in Cisco to prioritize resolving customer's issues, proactive escalate if required
  • Manage customer's contract, and proactively monitor depot sparing status
  • Share operational best practices with customer
  • Focal point for all customer escalations on operational issues
  • Promote Cisco services value, partner with related teams to position the right support model to the engaged account

Deliverables

  • Produce a regular report of the customer Service Requests (SR)
  • Correlation amongst the different customer cases identified
  • Manage weekly SR review meetings focus on resolution
  • Build and effectively execute the communication plan with all levels of customer's organization are in place for critical issues
  • Quarterly review and report of customer's network activities and operations; case trends analysis by product type, case priority, IOS and RMA. The report should include key analysis, executive summary and recommendations on training and operational processes
  • Provide recommendations on the operational abnormalities and gaps identified
  • Proactively manage resources standby for major customer events
  • Servicelevel agreement (SLA) analysis

Who You Are

  • BS, CS, or University degree equivalent, plus 4+ years of experience in network engineering or telecommunications environment
  • Experienced in managing customer, especially in the network operation environments.
  • Previous experience in Business Development
  • Strong communication skills
  • Able to collaborate with crossfunctional teams and work under pressure
  • Fluency in English
  • ITIL certification is a plus
U.S.

employees have
access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday.

Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO.

We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.


Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components.

For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%.

Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

  • Berry Farm Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Farm Manager SA Full time

    Riyadh Area - Saudi Arabia: Our client is looking for an experienced Berry Farm Manager to join the team.MINIMUM REQUIREMENTS Bachelor's degree in Horticulture or related Agricultural field Minimum of 10 years in Horticulture / Agriculture industry experience Direct Experience in Strawberry hydroponic growing (5+ years). Direct Experience in growing in...

  • strawberry farm manager – fm1803

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Farm Manager SA Full time

    Riyadh Area – Saudi Arabia: Our client is looking for an experienced Strawberry Farm Manager to join the team.The successful candidate will be responsible responsible and accountable for directing, managing, and overseeing all the growing and production activities in the greenhouses.Only candidates with the relevant experience will be considered.MINIMUM...

  • Hospital Chief Operations Officer

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Selective Touch Recruitment Full time

    Job PurposeThe COO is responsible for managing the physical environment, ensuring regulatory compliance within operations, hospitality, supply chain, IT and safety policies in addition to managing financial sustainability, and promoting quality of care and patients' satisfaction. This position plays a critical role in supporting the overall mission and...

  • Operations and Project Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia CAE Inc Full time

    Operations and Project Manager - Defence page is loaded Operations and Project Manager - Defence Apply locations Riyadh - Air Base time type Full time posted on Posted 4 Days Ago job requisition id About This RoleWe are on the lookout for a talented and seasoned Operations and Project Manager to manage the delivery of our UAV (Beginner & Intermediate)...

  • Analyst - Mergers & Acquisitions (M&a)

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia High Street Resources Full time

    Our client: a leading boutique Investment Bank with offices in Riyadh and Dubai, licensed with the CMA and DFSA. The client has expertise in Investment Banking, Private Equity, Real Estate, Strategic Advisory services and Asset Management. With a proven track record surpassing US$ 2 billion in successful transactions, diverse sectoral experience, and a...

  • Operation Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Talent Pal Full time

    Railways for the world of tomorrow.For this bid we are seeking a Station Operation ManagerDeutsche Bahn's expertise is in high demand all around the world. As a leading engineering and consulting company in the rail sector, DB Engineering & Consulting offers that knowledge - starting with an idea and continuing all the way to operations. We advise our...

  • Operation Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Talent Pal Full time

    Railways for the world of tomorrow.For this bid we are seeking a Station Operation ManagerDeutsche Bahn's expertise is in high demand all around the world. As a leading engineering and consulting company in the rail sector, DB Engineering & Consulting offers that knowledge - starting with an idea and continuing all the way to operations. We advise our...

  • Operations Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Al Futtaim Group Full time

    Operations Manager | ESPRIT | KSA Central and eastern Province Esprit is an international fashion brand that has been bringing style and quality to life since 1968. International designers bring the brand's charisma and energy to life with inspiring collections for women, men and kids. There is something stylish and unique for every occasion from...

  • Senior Analyst

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia High Street Resources Full time

    Our client: a leading boutique Investment Bank with offices in Riyadh and Dubai, licensed with the CMA and DFSA. The client has expertise in Investment Banking, Private Equity, Real Estate, Strategic Advisory services and Asset Management. With a proven track record surpassing US$ 2 billion in successful transactions, diverse sectoral experience, and a...

  • Forklift Operator

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Ingram Micro Full time

    Description_Who are we?_Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world's largest technology distributor with operations in 56 countries and more than 35,000 associates. We continue to strategically expand...

  • Operation Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Rawaj HCM Jobs Full time

    Leverage your abilities and join the dynamic team of aleading holding company with diverse contributions across multiple industries, including restaurants, real estate, and digital marketing. They have a proven track record of successful ventures and a commitment to excellence in all endeavors.As the Operations Manager for Car Wash Shops, you will play a...

  • Sales Operations-Temporary Contract

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Ingram Micro Inc. Full time

    Sales Operations-Temporary Contract page is loaded Sales Operations-Temporary Contract Apply locations Al-Olayya – Riyadh, Saudi Arabia time type Full time posted on Posted 2 Days Ago job requisition id R It's fun to work in a company where people truly BELIEVE in what they're doingJob Description: Ingram Micro touches 80% of the technology you use every...

  • High Rise

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Serco Plc Full time

    HSE - High Rise & Tall Structure SME - STCAMake a difference every dayThe Job OpportunityOur client is willing to contribute to building a promising future for the future generations. From that moment on, the lights of NEOM have pierced the sky, heralding a luminous dawn, a promising future, and a rich life in a land built by man for the sake of all...

  • Operations Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia RGH-Global Limited Full time

    Our client is a prestigious provider of real estate managing agent services, and they have a requirement for a Operations Manager to join the team, where you will be required to deliver a high level of excellence and service delivery.About the Role:Key Responsibilities:The Operations Manager will have the following key tasks:Act as a single point of contact...

  • Operation Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia AAT Full time

    Job Opportunity: Operations ManagerLocation: Riyadh, Saudi ArabiaCompany:AATWe are looking for an Operations Manager with proven track record in managing diverse operations. A dynamic and experienced professional who is out of box thinker and able to develop operations works flows, processes and enhance to be more efficient and meeting business and...

  • Operation manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia AAT Full time

    Job Opportunity: Operations ManagerLocation: Riyadh, Saudi ArabiaCompany: AATWe are looking for an Operations Manager with proven track record in managing diverse operations. A dynamic and experienced professional who is out of box thinker and able to develop operations works flows, processes and enhance to be more efficient and meeting business and...

  • Electrician High Voltage

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia NASCOM Full time

    Perform maintenance, switching operations, installation, repair, replacement, testing, troubleshooting, and commissioning on transformers, switches, power circuit breakers, metal-clad switchgear line-ups, manholes, cables, protective relays, metering circuits, control circuits, and other electrical equipment used in the distribution of electric power at the...

  • Operations Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Anatolia Turkish Grill Full time

    Purpose: The Operations Manager is responsible for overseeing the day-to-day operations of multiple outlets in Saudi Arabia and supports the developmental and financial success of the assigned outlets.Key Responsibilities:Responsible for the overall business performance of all restaurant outlets Responsible for ensuring cost control in terms of food and...

  • Executive Assistant to Chief Operations Officer

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia 500 Global Full time

    Our MissionWe uplift people and economies around the world through entrepreneurship.Who We Are500 Global is a venture capital firm with $2.7B in assets under management that invests in founders building fast-growing technology companies. We focus on markets where technology, innovation, and capital can unlock long-term value and drive economic growth. We...

  • Product Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Ingram Micro Full time

    It's fun to work in a company where people truly BELIEVE in what they're doingJob Description:Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world's largest technology distributor with operations in 56 countries...