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Order Handling Specialist
2 weeks ago
SUMMARY OF THE ROLE
As a Order Handling Specialist you will be responsible to provide service to customers and manage an assigned area of expertise/responsibility or a team by coordinating, supporting and following up to achieve development, improvements, and best possible service.
This position will report to the Customer Service & Order handling Manager.
Responsibilities:
- Manage and process customer orders in all segments with highest efficiency and productivity including process Marine and export orders with all required documentations.
- Coordinate and develop assigned area of responsibility and/or guide Customer service members to ensure a workforce which is competent, engaged and enabled to meet Jotun's current and future needs.
- Monitor and follow up on open orders by coordinating with the production and distribution planning on the availability of finished goods in order to enhance the delivery performance.
- Extract and analyse periodical reports for the Customer Service Manager, Sales department and other stakeholders in order to communicate the expected delivery dates for customers' orders.
- Ensure that internal and external HSEQ
- Health, Safety, Environment & Quality requirements are followed during the day to day work.
We are looking for
Qualifications:
- Bachelor's / Master's degree. 3 to 4 years' of relevant experience in Sales Order handling or Customer service function.
- Fluency in English (Verbal & Written)
Location:
Yanbu, Saudi Arabia.
Personal Qualities:
- Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results
- Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.
- Quickly understands and analyzes complex issues and problems; comes up with sound and rational judgments.
- Cooperates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals.
- Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively
- Is aware of own strengths and limitations and pursues learning and career development opportunities
We offer:
- Competitive compensation and benefits.
- Continuous learning opportunities and training activities through onthejob training and our inhouse learning Jotun Academy.
- Career development opportunities across multiple disciplines and geographies.
- Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores.
- A supportive and inclusive company culture where you can be your authentic self.
POSITION INFORMATION
Company:
Jotun Saudia Co. Ltd.
Contract Type:
Regular
Time Type:
Full time
CLOSING DATE ):
WHO WE ARE
Jotun's story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group.
Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.
Jotun Saudia Co. Ltd., established in 1984, is one of the key markets within the MEIA region.With 2 production facilities, 5 warehouses and more than 450 employees, we aim to further strengthen Jotun's position in Saudi Arabia through ambitious market growth plans that focus on innovation, efficiency and profitability.
Visit ourCareer Page
to know more about life at Jotun.
Jotun's company culture welcomes and values differences in people.
Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc.
We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.-
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