![Nana Direct](https://contents.bebee.com/companies/sa/nana-direct/avatar-r0Srg.png)
IT Support Intern
2 weeks ago
About Nana:
Nana is an internet marketplace connecting customers with their favorite grocery stores, pharmacies and specialty stores.
Our mission is to deliver the highest quality of online grocery customer experience with a sense of affection, care, and pride.
Nana was established in 2016 and is headquartered in Riyadh, Ar Riyad, Saudi Arabia.Highlights:
Nana funding:
$79M
Current funding stage:
Series C
Nana is backed by:
STV, MEVP, SVC, Impact46, FIM Partners, Jahez, Sunbulah group, FAITH Capital, Wamda Capital, Quencia Capital, Watar Partners, and more.
Duties and Responsibilities:
- Keeping inventory management of all Nana hardware and software licenses.
- Purchasing the needed hardware and software licenses as per the policy.
- Responsible for onboarding and offboarding colleagues by providing hardware needed as per policy and Software access according to their Job title and policy.
- Responsible for hardware maintenance and software troubleshooting.
- Providing support onsite or remotely.
- Responsible for office network management and security.
- Responsible for office printer support & troubleshooting
- Protecting company laptops from security threats by installing virus protection systems and
- Securing software and measures while also maintaining company data from theft or hacking.
- Maintaining access to cloud services for colleagues based on policy.
- Maintaining and updating company hardware and software policy as needed.
Requirements:
- 4 years as an IT specialist in other companies.
- Managed the network of a 300+ colleagues' company before.
- Strong technical understanding of hardware and software.
- Ability to improve processes and automate them.
- Networking knowledge, certificates are a plus.
- Documentation and reporting skills.
- Familiar with Google Workspace / MS 365 Administration
- Familiar with ITSM tools & Ticketing systems
- Knowledge of IT Asset lifecycle management
- Vendor management experience
Benefits
What you'll find when working at
NANA:
- Ownership: We Step up, drive it, and deliver it.
- Driving for Results: We build things that work, we take that seriously & we get it done.
- Passion: We work hard to make a difference every day.
- Humility: With humility, care & support, we seek winforall solutions.
- Collaboration: We believe in the power of working together.
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