IT Support Intern

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Nana Direct Full time

About Nana:

Nana is an internet marketplace connecting customers with their favorite grocery stores, pharmacies and specialty stores.

Our mission is to deliver the highest quality of online grocery customer experience with a sense of affection, care, and pride.

Nana was established in 2016 and is headquartered in Riyadh, Ar Riyad, Saudi Arabia.

Highlights:

Nana funding:
$79M

Current funding stage:
Series C

Nana is backed by:

STV, MEVP, SVC, Impact46, FIM Partners, Jahez, Sunbulah group, FAITH Capital, Wamda Capital, Quencia Capital, Watar Partners, and more.


Duties and Responsibilities:

  • Keeping inventory management of all Nana hardware and software licenses.
  • Purchasing the needed hardware and software licenses as per the policy.
  • Responsible for onboarding and offboarding colleagues by providing hardware needed as per policy and Software access according to their Job title and policy.
  • Responsible for hardware maintenance and software troubleshooting.
  • Providing support onsite or remotely.
  • Responsible for office network management and security.
  • Responsible for office printer support & troubleshooting
  • Protecting company laptops from security threats by installing virus protection systems and
  • Securing software and measures while also maintaining company data from theft or hacking.
  • Maintaining access to cloud services for colleagues based on policy.
  • Maintaining and updating company hardware and software policy as needed.

Requirements:

  • 4 years as an IT specialist in other companies.
  • Managed the network of a 300+ colleagues' company before.
  • Strong technical understanding of hardware and software.
  • Ability to improve processes and automate them.
  • Networking knowledge, certificates are a plus.
  • Documentation and reporting skills.
  • Familiar with Google Workspace / MS 365 Administration
  • Familiar with ITSM tools & Ticketing systems
  • Knowledge of IT Asset lifecycle management
  • Vendor management experience

Benefits

What you'll find when working at
NANA:


  • Ownership: We Step up, drive it, and deliver it.
  • Driving for Results: We build things that work, we take that seriously & we get it done.
  • Passion: We work hard to make a difference every day.
  • Humility: With humility, care & support, we seek winforall solutions.
  • Collaboration: We believe in the power of working together.

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