Director of Operations

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Ericsson Full time

About this opportunity


The Managed Service Operations Director is the main responsible for the MS organisation, including long term objectives and leading and managing daily operation.


What you will do

  • Manage the network operations organizations in gaining high efficiencies.
  • Ensure the overall management and operations of the customers' network within defined service delivery specifications, targeting SLA fulfillment.
  • Manage the relationship at various levels of works with the customer, ensuring customer satisfaction.
  • Be responsible for the well being of all staff in terms of their working environment and conditions of employment.
  • Conduct or participate in recruitment interviews for selection of personnel.
  • Be able to recognise the training requirements for personnel and give coaching where applicable and prioritise competence development as required for the service delivery.
  • Ensure the MS organisation is adequately staffed at all times with the required competence levels.
  • To manage / monitor risk and support preventive/corrective actions required.
  • To manage / monitor and support achieving the targets for project profitability and billability.
  • Provide the MS stakeholders (Customer & Ericsson MU) with performance reports on a scheduled/regular basis.
  • Attend management meetings and represent the MS Operations and coordinate with other Units in the MU and within the customer organisation.
  • Be responsible and accountable for contractual KPI's / SLAs
  • Be available 24 x 7 for intensified network outages
  • Accountable and responsible for network defects and outages to resolution
  • Accountable for the availability of spare parts for the resolution of network defects.

You will bring

  • Degree in Electrical Engineering/ Telecommunication Engineering/Computer Science/Computer Engineering or equivalent work experience.
  • Have a proven experience of 7 years in Resource Operation and Maintenance of Telecom networks.
  • Have a good management background in the telecommunication industry preferably in the Operation or Support capacity.
- outstanding knowledge and skills in Business Understanding

  • Highly developed knowledge and skills in Financial understanding
- outstanding English language

  • Good usage of IS/IT
  • Good knowledge in Project Management (PM certified desirable)
  • Highly developed knowledge in MSTOP
  • Highly developed Leadership knowledge and skills, specifically to be Business Manager, Innovator, Competence Developer and Relationship builder
  • Highly developed Communication knowledge and skills, including presentation, interpersonal and influencing skills
  • Highly developed Customer management and skills, including relationship building and influencing skills

Why join Ericsson?
At Ericsson, you ́ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what ́s possible. To build never seen before solutions to some of the world's toughest problems. You ́ll be challenged, but you won't be alone.

You ́ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.


What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city:
Saudi Arabia (SA) || Saudi Arabia : Riyadh : Riyadh

Req ID: 733511

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