Front Office Manager

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia FAIRMONT Full time

Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

Job Description:

Position Overview:


The Front Office Manager should be a dynamic leader who has proven excellence in guest service delivery, training and the management of multiple departments.

Reporting to the General Manager, this highly capable individual will effectively lead the arrival through departure experience of our guests.


Key Responsibilities:

Supervision and Leadership:

Oversee the day-to-day operations of the Front Desk, including managing staff schedules, assigning tasks, and ensuring efficient workflow.

Provide leadership, guidance, and support to front office staff, fostering a positive and collaborative team environment.

Guest Services:

Ensure a warm and welcoming atmosphere for guests, addressing their needs and concerns promptly.

Handle escalated guest issues and provide effective resolutions to ensure guest satisfaction.

Check-in/Check-out Procedures:

Supervise and execute smooth check-in and check-out processes, ensuring accuracy and adherence to hotel policies.

Monitor reservation systems to optimize room availability and revenue.

Training and Development:

Conduct training sessions for front office staff on customer service standards, check-in procedures, and other relevant topics.

Implement ongoing training initiatives to enhance team skills and knowledge.

Financial Management:

Assist in the preparation of the front office budget and manage expenses within the allocated budget.

Monitor room rates, occupancy levels, and other financial indicators to maximize revenue.

Communication:

Maintain effective communication with other hotel departments to ensure seamless collaboration.

Regularly communicate with housekeeping, maintenance, and other relevant teams to address operational requirements.

Quality Assurance:

Implement and maintain quality assurance procedures to uphold the hotel's standards.

Conduct regular inspections to ensure cleanliness, organization, and compliance with brand standards.

Qualifications

  • Bachelor's degree in Hospitality Management or related field.
  • Proven experience as a Front Office Manager or in a similar supervisory role.
  • Excellent communication and leadership skills.
  • Strong organizational and multitasking abilities.
  • Familiarity with hotel management software.

Additional Information

  • Saudi National is mandatory
  • Prior experience working with Opera or a related system
  • Strong interpersonal and problem solving abilities
  • Fluency in English and Arabic, additional languages are a plus

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