Appliances Technician

2 weeks ago

Jeddah, Makkah Province, Saudi Arabia awad badi nahas trading co. Full time

_Appliances Technician - Job Description_

_Job Title Appliances Technician _

_Department Customer Service_

_Reports to Customer Service Manager_

_JOB PURPOSE_
Your responsibilities as an appliances and refrigeration technician include maintaining customer relations, troubleshooting and performing mechanical work.

As you gain work experience, you can work in advanced technician positions.

_DUTIES AND RESPONSIBILITIES_

As a domestic appliance and refrigeration service technician, your duties could include:

  • Visiting customers to carry out planned safety inspections
  • Installing new appliances in customers› homes
  • Responding to call outs for emergency repairs
  • Giving quotes for spare parts and service charges
  • Arranging replacements when faulty equipment has to be repaired in a workshop
  • Making sure that there are enough parts in stock
  • Rec ording work details, preparing invoices and dealing with payments

_OTHER TASKS INCLUDE_

  • Observe and examine appliances during operation to detect specific malfunctions such as loose parts or leaking fluid.
  • Refer to schematic drawings, product manuals, and troubleshooting guides in order to diagnose and repair problems.
  • Light and adjust pilot lights on gas stoves, and examine valves and burners for gas leakage and specified flame.
  • Disassemble appliances so that problems can be diagnosed and repairs can be made.
  • Reassemble units after repairs are made, making adjustments and cleaning and lubricating parts as needed.
  • Clean and reinstall parts.
( 1 )

_QUALIFICATIONS_

Education & Pr ofessional Certification
English Language
Knowledge of the structure and content of th e English language including Speaking, Listening,
Writing, rules of composition, and Grammar. (mandatory)

_ONE OR MORE OF THE FOLLOWING QUALIFICATION IS REQUIRED_

  • Polytechnic college certificate
  • ITI (Industrial Training Institute) Certificate in Electrical, Electronics Refrigeration and Cooling
  • Diploma in Refrigeration and Cooling Systems
  • Diploma in Electrical and Electronic Engineering Technology.

_RELEVANT QUALIFICATIONS CAN INCLUDE_

  • Certificate in Electronics
  • Certificate In Electrical Installation Studies

_SPECIALIZED KNOWLEDGE_
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mechanical
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

_SKILLS_

To be a domestic appliance service engineer, you should have:

  • Good practical skills
  • Excellent problemsolving skills
  • A reliable and punctual approach to work
  • The ability to work unsupervised
  • Basic IT skills
  • The ability to write reports
  • Good communication and cust omer care skills
  • An understanding of health and safety, and electrical waste regulations.
( 2 )

_ABILITIES_


Repairing and Maintaining Mechanical Equipment
Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.


Performing for or Working Directly with the Public
Perfo rming for people or dealing directly with the public. This includes serving customers in their houses.


Making Decisions and Solving Problems
Ana lyz ing information and evaluating results to choose the best solution and solve problems.


Handling and Moving Objects
Using hands and arms in handling, installing, positioning, andmoving materials, and manipulating things.


Inspecting Equipment, Structures, or Material
Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.



_VENDOR MANAGEMENT_

  • Ensure Vendor in international and local market is up to date and constantly in touch.
  • Ensure that the relationship is maintained.
  • Ensure that new vendors are identified based on the new products / technology / cost effective / speed of delivery / etc.
  • Ensure that the spare parts are procurable within short time and affordable price with quality.

_EXPERIENCE_
At least 2 years experience in the same field is requ ired.

_EXPERIENCE_
You would normally work 60 hours a week, Saturday to Thursday. You wou ld mostly work in customers› homes, but could carry out some repairs in a workshop.


You are likely to spend quite a lot of time travelling from job to job, so a driving license is usually required.

( 3 )

_PHYSICAL REQUIREMENTS_
Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
The ability to communicate information a nd ideas in speaking so others will understand.
Arm -Hand Steadiness ** Th e ability to keep your hand and arm steady while moving your

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