Lead Business Analyst, Mea/cis

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Beckman Coulter Diagnostics Full time
***: The Customer Care team is responsible for all aspects of providing post sale support to Cepheid's customers around the globe, ensuring customers have the best experience in having access to support when and where they need it, achieving our mission of patients first. In EMEA the Customer Care team support and service customers across directly served countries and many indirectly served markets through a network of approved service providers.


The postholder will be a key member supporting EMEA Customer Care by providing data and analytics support to drive insight that drive revenue and cost improvements, expand customer experience and increase the data driven decision making competency of the organisation.

Key focus will be for local Saudi Arabia and wider MEA/CIS markets, including HBDC, and as required for rest of EMEA.


ESSENTIAL JOB RESPONSIBILITIES:

Data Storytelling:

  • Develop datadriven narratives. Create compelling data stories that communicate key findings, insights, and recommendations to stakeholders at all levels of the organization. Translate complex analytical results into clear and concise narratives that drive understanding and action, leveraging data visualization tools to enhance storytelling.
  • Use data visualization tools to help Stakeholders translate insights into actionable recommendations
  • Conduct Deep-

Dive Analyses:

Perform deep-dive analyses to identify trends, patterns, and root causes of customer issues, and propose solutions to address them.


Analytics & Insights:

  • Utilize Advanced Analytics Techniques to conduct deepdive analyses to highlight issues areas of the newly formed business
  • Develop and

Maintain Dashboards:

Create and maintain dashboards, reports, and data visualizations to track key performance indicators (KPIs) and provide regular updates to stakeholders.


  • Lead Data-

Driven Initiatives:
Take the lead on projects to implement data-driven initiatives aimed at improving customer satisfaction, retention, and loyalty.

  • Ensure Data Governance and Compliance: Ensure compliance with data governance policies, procedures, and regulations, maintaining data integrity, security, and privacy standards. Use DBS to sustain best operational practices.
  • Become regional SME, provide mentorship and coaching to talent pipeline, ensure governance and compliance. Continue Women MEA ARG involvement & expansion.
  • Provide Thought Leadership: Offer thought leadership and guidance on analytical methodologies, best practices, and emerging trends in customer care analytics.
  • Drive Organizational Change &

Continuous Improvement:
Advocate for the adoption of data-driven decision-making processes and a culture of analytics excellence within the organization.



TRAINING RESPONSIBILITIES:
(REQUIRED)

  • Complete all assigned and required training satisfactorily and on time.
  • Ensure your associates attend and complete all required trainings satisfactorily and on time.

MINIMUM REQUIREMENTS:

Education or Experience (in years):

  • Master's degree with 5+ years of related work experience OR Master's degree in field with 05 years of related work experience.
  • 2+ years managing people or leadership (appreciated)

Knowledge and skills:

  • Strong Focus in driving customer satisfaction.
Rigorous work with systematic methodology
- accuracy and attention to details are a must.

  • Excellent organizational and prioritization skills.
  • Team Management appreciated.
  • Good data manipulation skills. Ability to understand and navigate database systems.
  • Excellent written and verbal communication skills across all aspects of the business.
  • Ability to work effectively in a team environment or independently with mínimal supervision.
  • Demonstrate skills and initiative to challenge status quo and implement new processes.
  • Fluent in English

Other:

  • Infrequent travel into nonEurope region and USA (California) will be expected.


 Languages
  • Fluent in English
. Another language appreciated.

The statements in this description represent typical elements, criteria and general work performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills for this job.


At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.

Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

  • Lead Business Analyst, MEA/CIS

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Danaher Full time

    POSITION SUMMARY: The Customer Care team is responsible for all aspects of providing post sale support to Cepheid's customers around the globe, ensuring customers have the best experience in having access to support when and where they need it, achieving our mission of patients first. In EMEA the Customer Care team support and service customers across...

  • Junior Business Analysts

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia lead company Full time

    Saudi Citizen (Male, Female) Has Bachelor degree in IT / Computer Sciences / Related Degree Preferred to have 1 or 2 experience years in Business Analysis DomainApplication Question(s): Located in Riyadh?Experience:Business Analysts: 1 year (required)

  • Css Mea North Head of Business Office

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia SAP Full time

    We help the world run betterPosition Summary: CSS MEA NORTH Head of Business OfficeExpected Travel: 0 - 40%Employment Type: Regular Full TimeLocation: Riyadh, KSAExpectations and Tasks:The CSS MEA NORTH Head of Business Office role is a senior strategic role focused on driving business success and ensuring operational excellence across CSS MEA NORTH teams...

  • MEA Communications Leader

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Precision Hire Solution Full time

    Job Description: Member of Schneider Electric Global Marketing MEA Leadership Team the Communications Leader will be responsible for endtoend planning and execution of External and Internal communication activities for Schneider Electric in MEA. This will be a people management role and will report to Global Marketing VP MEA Schneider Electric. Role and...

  • IT Business Analyst

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Orange Business Full time

    Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories,...

  • Business Analyst

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Müller`s Solutions Full time

    Müller's Solutions, a leading Tech consulting firm specializing in Tech Outsourcing, Managed Services, SAP implementation & Support, and Global Tech Recruitment, is seeking a skilled and motivated Business Analyst to join our team. With offices located in Germany, Saudi Arabia, United Arab Emirates, and Egypt, Müller's Solutions is known for delivering...

  • Professional Education Manager CSS MEA

    2 months ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Johnson & Johnson Full time

    Johnson & Johnson is recruiting for a Professional Education Manager CSS MEA located in Riyadh/Jeddah, Saudi Arabia. At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and...

  • Hvdc Sales Leader Mea

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Renewable Energy Grid Solutions Full time

    Job Description Summary: The High Voltage Direct Current (HVDC) Sales Leader is primarily focused on the tendering and sales activity for HVDC. Dedicated to facilitating relationships with external customers via the tendering process, the Sales Leader will manage the non-technical Global business disciplines to include tendering strategy, pricing and...

  • Application Support Analyst

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia RLDatix Full time

    About RLDatixEvery day, thousands of patients worldwide suffer harm from preventable care delivery errors. RLDatix is committed to changing this reality. Our mission is to enhance healthcare by creating a world where patients consistently receive the best and safest care possible. Trusted by numerous clients globally, our integrated healthcare operations...

  • Business Analyst

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia SHC Full time

    Join our team at SHC as a Business Analyst and play a critical role in helping our clients make informed business decisions. As a leading Management Consulting firm, we work closely with organizations across various industries to analyze data, identify opportunities, and drive strategic improvements.As a Business Analyst, you will be responsible for...

  • Business Analyst

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Precision Hire Solution Full time

    Overview Are you Business Analyst who excels in gathering facts and analyzing data Do you enjoy supporting a team and satisfying clients If so we want you to consider joining our Arthur D. Little team in Saudi Arabia We are looking for talented individuals to fill Business Analyst positions in our Riyadh office. Responsibilities The Business Analysts role...

  • Business Analyst

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Uxbert Full time

    Business Analyst (Software)Riyadh, Riyadh Province, Saudi Arabia Business Analyst (Software) About the job Business Analyst (Software)If yes, then this is the job you're looking for , is Saudis #1 private event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom...

  • Lead Data Analyst

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Almosafer Full time

    We are looking for a passionate Lead Data Analyst whose main responsibilities include conducting full lifecycle analysis to include requirements, activities, and design. Data analysts will develop analyses, reports and advanced Data Products. They will also monitor performance and quality control plans to identify improvements. Act as a single point of...

  • Business Analyst

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Talent Pal Full time

    Overview: Are you Business Analyst who excels in gathering facts and analyzing data? Do you enjoy supporting a team and satisfying clients? If so, we want you to consider joining our Arthur D. Little team in Saudi ArabiaWe are looking for talented individuals to fill Business Analyst positions in our Riyadh office.Responsibilities:The Business Analyst's role...

  • Data Analyst

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Data Plus Business Full time

    In this role, the Data Analyst is responsible for collecting and analyzing data to uncover patterns and trends essential for informed business decision-making. The analyst collaborates closely with various teams, ensuring that they comprehend and address specific business requirements by providing strategic data-driven insights. Beyond the utilization of...

  • Business Analyst

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Saudi AZM Full time

    We are on the hunt for a strategic and detail-oriented Business Analyst to join our team. This role is pivotal in analyzing business trends, providing actionable insights, and recommending process improvements. As a Business Analyst at AZM Solutions, you will be instrumental in shaping the decision-making process and supporting our continuous...

  • Benefits Manager, MEA

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Afaq Q Tech General Trading Full time

    Amazon is seeking an employee benefits manager to join our MEA (Middle East and Africa) Benefits team. This role will be located in Riyadh, Saudi Arabia and will partner extensively with internal stakeholders and external partners on the strategy, design and delivery of employee benefits. Qualified candidates need to have industry experience in managing...

  • Business Analyst

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia MBC Group Full time

    Job Description A Business Analyst in the centralized content commissioning unit is responsible for analyzing and interpreting data to contribute in having corporate decision-making process driven by data. The role typically involves working closely with other Stakeholders (TV, Shahid, Production, Studios...) and various business departments (Marketing,...

  • IT Business Analyst

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Avanza Solutions Full time

    Position: Business AnalystLocation: Riyadh - Saudi ArabiaExperience: - 5 yearsEmployment Type: Contractual 1 yearJob Role & Responsibilities: Lead on the initiation and scoping of new projects. Coach and lead the business analysis team, determining the right approach for the team to take and evaluating this through the life of a project. Act as a recognized...

  • Account Manager Mea

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Avient Full time

    Account Manager MEAAvient Corporation (NYSE:AVNT) provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better worldExamples include: Unique technologies that improve the recyclability of products and enable recycled content to be incorporated, thus advancing a more...