Visitor Experience Coord

2 weeks ago


Al Hufūf, Eastern Province, Saudi Arabia Eram Talent Full time

Duties and responsibilities:

  • Design Visitor Journey for Ithra events and ensure a smooth operation in delivering the journey.
  • Administer reservations and membership processing, ticket sales refunds, cancellations.
  • Explain and executes customer services polices & procedures in manner that will be understood and will reflect favorably upon Ithra.
  • Compiles feedback information from visitors, results of visitor survey and daily financial transactions from ticket and membership sales.
  • Administers daily activities related to call center, tour guides and visitor survey.
  • Conduct market analysis to ensure the best practice in visitor services operation.
  • Coordinate with other stakeholder to design the visitor journey in all Ithra events
  • Develop and regularly update Visitor Experience Unit policies and procedures
  • Analyze operation data and create dashboard that monitor day to day operation and performance.
  • Perform other duties as assigned by the direct supervisor

Requirements:

Minimum requirements:

Ø You must have Full Arabic Writing and Editing Professional Proficiency
Ø 3 years of working experience in Customer Services, Event Management, or similar.
Ø Previous experience in a similar position is an asset

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