aftermarket proposal manager

2 weeks ago


Khobar, Eastern Province, Saudi Arabia Air Products Middle East Industrial Gasses LLC Full time
AFTERMARKET PROPOSAL MANAGER
Description

We are seeking anAftermarket Proposal Managerresponsible for creating competitive, responsive, and customer focused solutions that win profitable business. The successful candidate will enjoy:

  • Being part of and helping develop and grow a world-class service and machinery business from its initiation and seeing the results of candidate's direct efforts through increased win rates, customer satisfaction, sales, and profits,
  • Working in a fast-paced environment, as part of a global team of professionals, with a day-to-day mixture of commercial proposal and technical work around inquiry to order process,
  • Significant direct interaction with customers, in coordination with account managers, to ensure Rotoflow is exceeding customer expectations with proposed solutions.

Responsibilities will include:
  • Win business by effectively supporting the sales team during the inquiry to order process (ITO),
  • Use commercial and technical experience to generate timely and accurate proposals,
  • Support the sales team in opportunity development and assessment with customers,
  • Support Terms and Conditions reviews and negotiations with commercial and legal knowledge,
  • Ensure the achievement of sales and margin growth targets,
  • Help develop and refine consistent pricing strategies leveraging prior proposals and information on market conditions,
  • Perform application engineering on most proposals; utilize and develop machinery knowledge and expertise; leverage the Engineering team when workload or complexity of inquiries exceeds capabilities,
  • Work with a cross functional team from Sales, Engineering, Project Management, Operations, Purchasing, Quality, Marketing, etc to fully satisfy customer needs,
  • Provide technical support for customers and sales teams relating to customer and opportunity development; occasionally visiting customers with local sales team,
  • Prepare technical material for sales team (brochures, price list, technical and commercial proposals, etc.),
  • Providing insights to sales and marketing teams to help drive customer satisfaction, competitiveness, and profitability,
  • Book orders and effectively hand-off to the team responsible for execution, ensuring clear and succinct scope summaries and well-defined execution strategies to ensure orders are successfully fulfilled and exceed customer expectations,
  • With the other proposal managers, ensure tool sets are maintained that provide visibility on opportunities, leads, quotes, orders, revenue/margin and workload forecasting,
  • Help develop and improve work processes that result in speed, quality, competitiveness, and high levels of customer satisfaction.

Qualifications and Requirements:
  • Technical Degree (BA/BS/BEng); mechanical engineering and/or experience with rotating equipment is a plus,
  • Flexible on location, but Dammam or Dhahran, KSAis preferred,
  • Must possess excellent written and oral communication skills,
  • Must possess attention to detail and strong customer focus,
  • Goal oriented, self-motivated, with ability to drive success,

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