Field Support Team Lead

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Infosysta Full time

Job Title: Field Support Team Lead.

Position Overview: We are seeking a dynamic and experienced Field Support Team Lead with over 7 years of experience to lead our team of field support technicians. The ideal candidate will have a proven track record of managing and coordinating field support operations, ensuring timely and effective resolution of technical issues for our clients. This role requires strong leadership skills, technical expertise, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

· Lead and manage a team of field support technicians, providing guidance, training, and mentorship as needed.

· Develop and implement strategies to optimize field support operations and enhance customer satisfaction.

· Establish and maintain service level agreements (SLAs) with clients, ensuring that response times and resolution targets are met.

· Coordinate with internal teams to prioritize and escalate technical issues as necessary, ensuring timely resolution.

· Oversee the deployment and installation of hardware, software, and networking equipment at client sites.

· Conduct regular performance reviews and evaluations of field support technicians, providing feedback and recognition for their work.

· Stay current with industry trends and best practices in field support management, recommending and implementing process improvements as needed.

· Serve as a point of escalation for complex technical issues, working closely with technical support and engineering teams to resolve them.

Qualifications:

· Bachelor's degree in Information Technology, Computer Science, or related field preferred.

· Minimum of 7 years of experience in field support or a related technical field, with at least 3 years in a leadership or management role.

· Strong technical background with expertise in troubleshooting hardware, software, and networking issues.

· Excellent leadership and management skills, with the ability to motivate and inspire team members to achieve their goals.

· Proven track record of delivering high-quality customer service and support in a fast- paced environment.

· Effective communication skills, both verbal and written, with the ability to interact professionally with clients and internal stakeholders.

· Strong problem-solving abilities with the ability to think creatively and strategically to resolve complex issues.

· Proficiency in IT service management (ITSM) tools and methodologies, such as ITIL, preferred.

Job Type: Full-time

Pay: From ریال10,000.00 per month


#J-18808-Ljbffr
  • Support Team Lead

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia DXC Technology Full time

    Essential Job Functions: Provide expert technical support in infrastructure services, responding to complex issues and inquiries. Assist in the implementation of infrastructure projects and initiatives, executing assigned tasks. Continuously monitor and troubleshoot infrastructure systems, ensuring optimal performance. Collaborate with the team to improve...

  • Field Support Manager

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Infosysta Full time

    Job Title: Field Support ManagerOverview: We are seeking a highly skilled and experienced Field Support Manager to lead our field support team in delivering exceptional technical assistance and customer service. With a minimum of 10 years of relevant experience, the ideal candidate will have a strong background in field support operations, excellent...

  • Monitoring Team Lead

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Infosysta Full time

    Job Title: Monitoring Team Lead.Position Overview: We are seeking a highly skilled and experienced Monitoring Team Lead to lead our monitoring operations team. The ideal candidate will have more than 10 years of extensive experience in the field of monitoring and managing complex systems and networks. As the Monitoring Team Lead, you will be responsible for...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Alstom Full time

    Req ID:455947 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than colleagues lead the way to greener and smarter...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Alstom Full time

    Req ID:455947 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than colleagues lead the way to greener and smarter...


  • Riyadh, Ar Riyāḑ, Saudi Arabia ALSTOM Gruppe Full time

    Select how often (in days) to receive an alert: Date: 28 May 2024Location: Riyadh, SA Company: Alstom At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Alstom Full time

    Req ID:455947 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than colleagues lead the way to greener and smarter...


  • Riyadh, Ar Riyāḑ, Saudi Arabia ALSTOM Full time

    Req ID:455947At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than colleagues lead the way to greener and smarter mobility...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Danaher Full time

    Leica Biosystems' mission of "Advancing Cancer Diagnostics, Improving Lives" is at the heart of our corporate culture. We're a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Danaher Full time

    Leica Biosystems' mission of "Advancing Cancer Diagnostics, Improving Lives" is at the heart of our corporate culture. We're a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know...

  • Customer Support Lead

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Bolt - Full time

    We are looking for a motivated and experienced Customer Support Lead to join our team in Riyadh. The ideal candidate will have an understanding of customer support best practices, possess excellent communication and organizational skills, and have a passion for providing excellent customer support. The customer support Lead will be responsible for supporting...


  • Riyadh, Ar Riyāḑ, Saudi Arabia IT Corner Full time

    Looking for an Infrastructure Team Lead who will be responsible for overseeing the design, implementation, and maintenance of an organization's IT infrastructure. His role involves leading a team of infrastructure professionals, coordinating projects, and ensuring the reliability and security of the organization's technology infrastructure.Job...

  • Customer Support Lead

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia BOLT Full time

    We are looking for a motivated and experienced Customer Support Lead to join our team in Riyadh. The ideal candidate will have an understanding of customer support best practices, possess excellent communication and organizational skills, and have a passion for providing excellent customer support. The customer support Lead will be responsible for supporting...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Marsh & McLennan Companies, Inc. Full time

    Business Development Team Lead - RiyadhCompany:Oliver WymanDescription:Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has 7,000...

  • PMO Manager

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia team& Full time

    Who are we looking for?We are seeking experienced PMOs to join our exclusive talent pool of highly skilled experts for upcoming projects in the Saudi Arabia, GCC and North Africa region.Role and Responsibilities Collaborating with senior management and key stakeholders to design and implement the EPMO framework, policies, and procedures Ensure the successful...

  • Technical Team Lead

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Gulf Business Solutions Full time

    Company DescriptionGulf Business Solutions (GBS) is the leading information and technology solutions provider in the kingdom of Saudi Arabia. Since we started as a business more than thirty years ago, we have grown to an enterprise supported by over five hundred employees, with a rich portfolio of products and services ranging from printing systems to...

  • Operations Support

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Financial Support Services Company "SANID" Full time

    Act as ATM support specialist and responsible for the performance of ATMs replenishment to ensure continuous, availability and best productivity according to the required standards of service, manage to resolve issues and incidents when detected.Provide excellent support service and response at all times with accurate provision of information. Coordinate for...

  • Operations Support

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Financial Support Services Company "SANID" Full time

    Job Purpose:Act as ATM support specialist and responsible for the performance of ATMs replenishment to ensure continuous, availability and best productivity according to the required standards of service, manage to resolve issues and incidents when detected.Provide excellent support service and response at all times with accurate provision of information....

  • Data Team Lead

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Ninja Full time

    Welcome to Ninja, where we believe that we are shaping the future. Ninja is a fast-growing tech company specializing in data-driven solutions. We are seeking a highly skilled and motivated Data Guru to join our team.As the Data Engineering team lead at Ninja, you will play a critical role in designing, developing, and maintaining our data infrastructure and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia BAE Systems Full time

    Support Services Team LeaderSalary: CompetitiveGrade: 5Location: Riyadh, Saudi ArabiaJOB PURPOSEBAE Systems is the UK Government's nominated Prime Contractor under the Government-to-Government arrangements that are in place to provide equipment, support and training to Saudi Arabia. We provide maintenance of Royal Saudi Air Force (RSAF) aircraft and train...