Route Senior Manager

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Big Fish Recruitment Full time
The Role

  • Liaison with customers and conduct routine visits to ensure that all F&B, Equipment Services and other flight requirements provided on board for the Client are as per specifications based on the assigned routes.
  • Coordinate with Menu Planning and Development Chef, Costing and Pricing, Purchasing, Catering Orders, Meal Policies, F&B Manuals, GLP policies and related documents,
  • Summarize changes, review, analyze, and prepare Customer's Satisfaction Results report,
  • Review Net Promoter Score and provide recommendation to improve F&B performance,
  • Arrange food tasting and food presentation,
  • Attend weekly chef table sessions, prepare and maintain CR and Substitution monthly,
  • Maintain and update Complaint record in SalesForce,
  • Review justified complaints,
  • Prepare appropriate Credit Notes,
  • Participate with the Director
  • Sales in meetings and preparation Ramadan & Hajj Policy and other necessary operational requirement.

Requirements:

Qualifications:

  • BS Degree in Business Administration, Marketing or relevant field
  • With experience and understanding of Catering business
  • Proven professional experience as Sales / Customer Service Executive and track sales KPI target, aligned with department's objectives and company business goal
  • Understand and monitor Sales Metrics (Annual Forecast, Sales Results, Meal Costing)
  • At least with 5 years proven working experience as Sales or customer service Knowledge and Skills:
  • Knowledge of CRM software (preferably in SalesForce)
  • Proficiency in MS Office (MS Excel in particular)
  • Excellent communication
  • Business acumen with a problem-solving attitude
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