Senior Implementation Analyst

2 weeks ago


Al Hufūf, Eastern Province, Saudi Arabia Hexagon Asset Lifecycle Intelligence Full time

Responsibilities:

Hexagon's Asset Lifecycle Intelligence division (Hexagon) is seeking a Senior Implementation Analyst.

  • Automation Integrity.
  • ControlWizard.
  • Cyber Integrity.
  • PlantState Integrity.
  • Works with clients to install and configure Hexagon products both onsite and virtual.
  • Works with clients to execute the project plan implementing technology, configuring scripts, data collection and processing for the project.
  • Provides technical support to clients whilst implementing and executing projects.
  • Conducts training with client on the utilization and administration of Hexagon products.
  • Constructs and provides project documentation for all assigned projects (i.e., Site Completion & Installation Report, functional requirements, design documents, lessons learned, etc.)
  • Tests and troubleshoots functionality of installed systems.
  • Identifies and documents technical issues to be escalated to product and system integration teams.
  • Coordinates and submits information to Technical Support in a timely manner for projects.
  • Maintains a professional demeanor while interfacing with clients.
  • Provides feedback based on client experiences for product and process improvements.
  • Works both independent and among teams to solve problems quickly and effectively.
  • Works closely with the implementation services team, Technical Support teams, and other relevant teammembers to complete installation projects successfully.
  • Completes project related expense reports and timesheets within a required timeframe.
  • Adheres to Integrity work processes, quality standards, and deliverable templates.
  • Adheres to Industrial Control System (ICS) cybersecurity best practices and industry standards.
  • May perform various backoffice activities to support and strengthen the services group.
  • May work on presales activities.
  • Demonstrates an ability to work independently and problem solve implementation and technology roadblocks quickly.
  • Completes project related expense reports and timesheets within a required timeframe.
  • Completes frequencydetermined activity reports (e.g., daily site reports, weekly status updates), per client expectation(s).
  • Perform various backoffice activities, such as setting up computers and/or networks.
  • Implements policies and bestpractices for client installations, including access management, data mapping and transfer, process documentation, testing and troubleshooting, and client training.
  • Interfaces with technicalminded employees and project management teams to suggest strategy and efficiency execution plans for implementation services.

Qualifications:

  • Bachelor's degree in engineering or STEMbased technologyrelated field (e.g., Computer Science, Cyber Security, Electrical, Mechanical, Process Technology, etc.) and industry experience.
  • Experience in designing, evaluating, advising and implementing software solutions.
  • Experience in working with and configuring Operating Systems (OS) in a server environment.
  • Experience with basic networking principles (e.g., IP addressing, network components such as routers, switches etc.)
  • Experience in design/create/edit scripts, batch jobs etc.
  • Experience of installation and configuration of Microsoft SQL.
  • Experience with advanced networking principles (e.g., IP addressing, configuration of network components such as routers, switches etc.)
  • Experience in process control and Industrial Control Systems (ICS) equipment.
  • Comfortable in network protocols such as Telnet, FTP(s) and HTTP(s).
  • Comfortable with networking access control (security control).
  • Strong command in Microsoft Office products including Word, Excel, PowerPoint and Visio.
  • Fluent English (including verbal and written).

Core Competencies Include:

  • Focusing on great customer satisfaction.
  • Demonstrating excellent oral and written communication skills.
  • Demonstrating an ability to work in a team effectively.
  • Highly organized with an ability to multitask.
  • Quick learner and pays attention to details.
  • Ensuring operational policies are followed.
  • Practicing team and individual respect.
  • Identifying areas for improvement and suggesting opportunities.
  • Process design.
  • Providing feedback based on client experiences.
  • Delivering internal and external training.
  • Fair knowledge of multiple Hexagon solutions.

Industry Requirements and Preferred Certifications:

  • Master's degree in engineering or STEMbased technologyrelated field (e.g., Computer Science, Cyber Security, Electrical, Mechanical, Process Technology, etc.)
  • Experience in process control and working with ICS technology is preferable.
  • Experience in cloudbased virtualization (e.g., Amazon Web Services, Microsoft Azure).
  • Experience in coaching and mentoring professionals.
  • Strong knowledge in Purdue Model for Industrial Control System (ICS) networking.
  • Certified Cisco CompTIA certification.
  • Certified Cisco Network Associate (CCNA).
  • Certified Information Systems


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