Microbiology Supervisor

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Spectropharma Full time
Customer Success Manager
Role Highlights
  • Full-time
  • Onsite location
  • Chicago, IL
  • Competitive Salary and Benefits
Company Overview

ParkChirp is an eCommerce site that provides a marketplace for parking operators and owners to market their services and parking products, and to manage their The company offers parking products in 40+ markets nationwide and has experienced rapid Product offerings include the ParkChirp daily parking site and apps, parking operator white label websites, citywide search sites and the ParkChirp monthly parking Clients include national and regional parking owners, institutional property owners and other owners of parking

Job Summary

The Customer Success Manager supports online marketing, parking operations, account management and customer service, and works directly with some of the industry's largest parking operators and real estate investment

You Will be Expected to:

Client Strategy – Work directly with clients (including parking operators and owners) to ensure effective delivery of
    • Support onboarding of new customers and locations, including initial loading and testing of setup
    • Serve as the company's representative by interacting with clients, promoting the company's services and products and anticipating client issues and
    • Collaborate with team members to develop and present customer training and onboarding materials
    • Diagnose and respond to issues and requests from clients related to company services, sales, and other
    • Run reports and communicate key metrics to clients
Customer Service – Work directly with customers to ensure a high level of efficiency and
    • Organize and respond to customer support emails and ; Analyze customer support issues to identify trends and recommend
    • Diagnose and document issues, and report these to the project development team for
    • Review and respond to customer reviews of the platform and
Marketing Support – Actively support the company's marketing efforts, with the goals of driving increased sales and expanding the company's market
    • Generate original online content, including location pages, blog posts, GMBs and other
    • Interact with third-party SEO firm(s) and contribute to the company's SEO strategy
    • Recommend and implement marketing tactics to continually improve the company's performance and grow its customer
Operations and Technology Support – Collaborate with team members to ensure effective company
    • Troubleshoot to remediate any known operational issues on the
    • Work with the project's development team to support the platform and test new functionality as it is
What We're Looking For:
  • Bachelor's degree preferred and 2+ years of relevant experience in a customer service and technology support role is ;
Essential Skills
The analyst will work closely with the firm's principals and will have direct contact with The following qualities are required:
  • Collaboration - the ability to work independently and collaboratively with other team
  • Communication – Have good written communication skills and communicate positively, effectively and professionally with clients and
  • Technology - Possess a strong working knowledge of Microsoft Office products (Word, Excel, ) is
  • Dedicated Self Starter – Have problem solving skills and follow through on project-based
  • Creative Thinker – Have the ability to identify new ways to solve problems and to market the company's services and
  • Economics – Understand business principles and be skilled at allocating time and resources to drive the highest value for the
  • Organized – Be able to prioritize and manage multiple
Why You Should Join Us
  • Competitive Salary and Benefits
  • Opportunity to work directly with clients and the firm's principals
  • Work with a creative and versatile team
How to Apply

Please complete the application through the NextGroup ; You will be contacted by the NextGroup search team regarding next

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