Learning Management Coordinator

2 weeks ago


Tabuk, Tabuk, Saudi Arabia ARK People Solutions Full time

A leading consultant firm in the region - one of the Big Four - is seeking a Learning Management Coordinator for a Digital Hospitality Education Program Giga Project in Saudi Arabia. This position requires an experienced and efficient learning professional who is well-versed in the Hospitality industry. The ideal candidate will be able to effectively manage a group of up to 50 learners including multiple stakeholders.

The role focuses on coordination duties of the program initiatives and activities of the learners in a digital and virtual academy environment along with elements of online and in-person interactions. They are keen to try new and innovative methods and bring a new perspective of hospitality to young Saudi learners.


KEY ACCOUNTABILITIES

Administration

  • Coordinate the program covering all aspects of the learning pathway between key stakeholders learners and facilitators
  • Organize program delivery logistics
  • Provide administrative support to the learning facilitator
  • Respond to all learner requests and concerns
  • Assist in the enforcement of program rules and regulations
  • Ensure a high level of confidentiality and data privacy

Reporting

  • Maintain learning records and documentation as specified during the program
  • Maintain a meeting schedule with learners and program stakeholders
  • Utilize Student Information Software or other data management tools to update learner records

Stakeholder Management

  • Attend meetings with program management team, facilitators, and other relevant teams
  • Schedule regular check-in meetings with learners
  • Liaise with partner hotels and hotel management to receive a regular update during work immersion
  • Respond in-time to parents requests and concerns throughout the program

Counselling and support (during learning journey and work immersion)

  • Be the main point of contact for their cohort of learners
  • Record all learner grievances and communicate to relevant teams for sufficient resolution
  • Maintain open communication channels, and foster a sense of collaboration
  • Collect regular feedback and provide constructive feedback for professional development
  • Act as a coach for learners, build psychological safety and trust with each learner


QUALIFICATIONS

  • Diploma / Bachelor's Degree in Hospitality management, tourism, or related field.
  • Train the Trainer Certification by Hotel Operator or Certified body.
  • Coaching skills Certification by Hotel Operator or Certified body.
  • Advanced proficiency in Microsoft Office Software.
  • Minimum 3 4 years experience in a supervisory / executive role in learning and / or HR function, or an industry related to hospitality.


SKILLS & KNOWLEDGE

  • Hotel Industry Knowledge - maintain an adequate knowledge of the hotel industry, operating departments, and general standards.
  • Technology - comfortable in navigating and utilizing virtual environments and platforms commonly used in the metaverse
    • Able to use or acquire knowledge and application of digital tools and technologies
    • Ability to handle tools such as student Information Systems and databases.
    • Ability to navigate and utilize Web3
  • Excellent interpersonal, communication and project management skills
  • Able to conduct effective coaching conversations and provide constructive feedback.
  • Strong attention to detail and ability to work independently and as part of a team
  • Fluent in English, with excellent written and verbal communication skills. Second language of Arabic is preferred

Excellent Remuneration package



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