Senior Relocation Account Manager

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Relocate Me Now Full time
We have an exciting opportunity for a Senior Account Manager to join our team in Riyadh, Saudi Arabia.


Reporting directly to the Managing Director, the Senior Account Manager will be responsible for managing a team of relocation professionals, who are delivering international & domestic relocation services to an assigned caseload of expatriates.


The Senior Relocation Account Managers responsibilities include:

  • Managing the transition of new clients to the company, to ensure a successful on-boarding process
  • Manage a team of Account Managers and Relocation Consultants on a daily basis
  • Manage the performance and professional development for the team
  • Measure and monitor client satisfaction throughout the delivery of services
  • Ensure client satisfaction at all times through exceptional customer service delivery and effective problemsolving skills
  • Improve and implement changes to the business processes, where necessary

Key skills and qualifications of the Senior Relocation Manager:

  • 5+ years experience in the Relocation Industry and Destination Services
  • MUST have relocation experience within KSA market
  • Highly organised with the ability to work in a fast paced environment
  • Previous managerial and staff leadership experience is essential
  • In depth understanding of relocation services including; city orientations, home search, school search etc.
  • Confident communicator with ability to deliver presentations to clients and senior management
  • Strong client services and account management skills
  • Certified Relocation Professional (CRP) or Global Mobility Specialist (GMS) certifications preferred

Salary:
ریال20, ریال28,000.00 per month

Ability to commute/relocate:

  • Riyadh: Reliably commute or planning to relocate before starting work (required)

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