Onsite Support Engineer
2 weeks ago
Provide onsite technical support to end users experiencing hardware problems with their laptops, troubleshoot problems, diagnose root causes, and get the trouble tickets resolved with minimum downtime.
- Response to the assigned trouble tickets, replace needed parts to keep laptops in optimal working condition. Coordinate with the supervisor to get enough spare parts onsite.
- Respond to trouble tickets and incidents logged through the Remedy system in a timely manner. Prioritize support tickets based on urgency and SLA requirements and escalate complex issues to the support Supervisor.
- Update the logs for all support tickets assigned including incident details, resolutions, and user interactions.
- Follow Client Security standards and safety rules.
Personal Skills:
- Education: A bachelor's degree in information technology, computer science, computer engineering.
- Experience of 35 years in hardware troubleshooting.
- Hardware and Software Knowledge.
- Networking Fundamentals.
- Customer Service Skills.
- Documentation and Reporting.
- Certifications: CompTIA A+, CompTIA Network+.
- Microsoft Certified.
Technical Skills:
- Problem-Solving Abilities.
- Attention to Detail
Job Details:
Job Location
Dammam, Saudi Arabia
Company Industry
IT Services
Company Type
Employer (Private Sector)
Job Role
Information Technology
Employment Status
Full time
Job Division
EBS
Managed Services LoB
Career Level
Mid Career
Residence Location
Saudi Arabia
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