Onsite Support Supervisor

2 weeks ago


Al Hufūf, Eastern Province, Saudi Arabia Giza Systems EG Full time

Lead and supervise a team of onsite support engineers in all MMC's to provide technical support and troubleshooting services for assets deployed in The client location.


  • Allocate resources efficiently to close trouble tickets on time as per the SLA.
  • Ensuring that incoming support requests are logged, prioritized, and resolved within agreedupon service level agreements (SLAs).
  • Provide escalated technical support for complex issues or cases that require advanced troubleshooting or expertise. Assist onsite support engineers in all MMC's in diagnosing hardware problems, identifying root causes, and get effective solutions.
  • Develop and deliver training programs and resources for the onsite support engineers in all MMC's.
  • Maintain accurate records of support activities, including incident reports, service tickets, resolution details, and user feedback.
  • Follow Client Security standards and safety rules.

Personal Skills:

  • Leadership Skills.
  • Communication Skills.
  • Problem-Solving Abilities.

Technical Skills:

  • Education: A bachelor's degree in information technology, computer science.
  • Experience of 10 Years in similar role.
  • Technical Proficiency.
  • Customer Service Orientation.
  • Team Development.
  • Documentation and reports skills.

Job Details:

Job Location

Dammam, Saudi Arabia

Company Industry

IT Services

Company Type

Employer (Private Sector)

Job Role

Information Technology

Job Division

EBS
Managed Services LoB

Career Level

Mid Career

Residence Location

Saudi Arabia

  • Al Hufūf, Eastern Province, Saudi Arabia Giza Systems EG Full time

    Provide onsite technical support to end users experiencing hardware problems with their laptops, troubleshoot problems, diagnose root causes, and get the trouble tickets resolved with minimum downtime. Response to the assigned trouble tickets, replace needed parts to keep laptops in optimal working condition. Coordinate with the supervisor to get enough...


  • Al Hufūf, Eastern Province, Saudi Arabia Giza Systems EG Full time

    Coordinates the implementation of all programs under the Integration services area Provides guidance and monitors compliance of integration programs Conducts random sample reviews of client case notes and case files to ensure quality and timeliness of service provision and fulfillment of documentation requirements. Prepares for and participates in onsite...


  • Al Hufūf, Eastern Province, Saudi Arabia 1st Talent Full time

    WE ARE HIRING FOR A CLINICAL CENTER IN DAMMAM, KSA "Onsite Clinic Operation SupervisorJob Summary:Clinic Supervisors are responsible for organizing and overseeing the daily activities of a healthcare facility. They manage staff, communicate with different departments, and ensure utmost patient care amongst other duties. They should be confident and...


  • Al Hufūf, Eastern Province, Saudi Arabia Bupa Arabia Full time

    Patient Care Provide primary and specialized home/onsite clinics medical care to adult patients, ensuring accurate diagnosis, effective treatment, and compassionate support. Manage chronic conditions and coordinate with specialists when necessary to optimize patient health outcomesHealth Maintenance and Preventive Care Emphasize preventive care and health...


  • Al Hufūf, Eastern Province, Saudi Arabia AL ITTEFAQ STEEL PRODUCTS CO. Full time

    Coordinating and assisting in service areas of stationeries & office supplies, office equipment, leased cars, fuel & oil, telephone & mobile, travel & hotel booking, budgeting, invoicing, purchasing materials/services and other areas as needed. Prepare and analyzes yearly budget for the Business Support Services Division. Request budget when needed and...

  • Financial Supervisor

    2 weeks ago


    Al Hufūf, Eastern Province, Saudi Arabia Cross Oceans Full time

    About usWe are professional, supportive and creative.Our work environment includes: Modern office setting Flexible working hoursCross Ocean's United is looking for Financial Supervisor.Salary: ریال7, ریال10,000.00 per monthEducation: Bachelor's (required)Application Deadline: 01/06/2023Expected Start Date: 21/05/2023

  • Financial Supervisor

    2 weeks ago


    Al Hufūf, Eastern Province, Saudi Arabia Cross Oceans Full time

    About usWe are professional, supportive and challenging.Our work environment includes: Flexible working hours Safe work environment Modern office settingCross Ocean's United is looking for Financial Supervisor.نوع الوظيفة: دوام كاملالراتب: ریال7, ریال10,000.00 لكل شهرالموعد النهائي لطلب التقدم:...


  • Al Hufūf, Eastern Province, Saudi Arabia Siemens Full time

    Analyzer Service & Support Engineer - Al-Khobar, KSA**Siemens Digital Industries is a leading innovator in automation and digitalization. Our mission is to support customers in leveraging growth, profit opportunities and ecological footprint in the discrete and process industries. Our Digital Enterprise portfolio integrates virtual and real worlds - with a...


  • Al Hufūf, Eastern Province, Saudi Arabia On-Hire Full time

    Responsible administratively to the Diving Supervisor, the position bears the full responsibilities of a Supervisor. Assist the overall responsibilities and activities of the diving including the offshore work programme. Liaise with client's representative in the absence of the Diving Supervisor. Ensuring all operational/diving activities undertaken comply...


  • Al Hufūf, Eastern Province, Saudi Arabia Hilton Full time

    A Human Resources Supervisor supervises and implements department activities and projects, as assigned. Provides clerical and office support and assistance to department management.What will I be doing?The Human Resources Supervisor supervises and implements department activities and projects, as assigned. Provides clerical and office support and assistance...

  • Supervisor Type Ii

    2 weeks ago


    Al Hufūf, Eastern Province, Saudi Arabia BAE Systems Full time

    Supervisor Type II (Metrology/Calibration)***Location: DhahranJOB PURPOSEThe Royal Saudi Air Force currently has a vacancy for a Supervisor Type II located at King Abdualaziz Air Base, Dhahran. You will be responsible for the calibration production and training tasks for the Secondary Calibration Squadron, functioning as the focal point for the operation and...

  • Department Supervisor

    2 weeks ago


    Al Hufūf, Eastern Province, Saudi Arabia Element Materials Technology Full time

    Overview:Element has an opportunity for a Department Supervisor. The Department Supervisor is a key member of the department's safety team and provides awareness around safety first. You will be relied upon heavily by other colleagues such as technicians, peers, Department Manager, Operations Manager, General Manager and other positions. In this role you...


  • Al Hufūf, Eastern Province, Saudi Arabia Blue Hat HR Services Full time

    Job in briefWe are seeking a highly organized and detail-oriented Transportation Supervisor to join our client's team.The Transportation Supervisor will play a crucial role in overseeing all aspects of transportation operations, ensuring efficiency, compliance, and customer satisfaction.Key Responsibilities Schedule drivers and assign delivery routes to...

  • Operations Supervisor

    2 weeks ago


    Al Hufūf, Eastern Province, Saudi Arabia NOV Inc. Full time

    Hands-on engagement in surveys, installations and engagement with clients and vendors. Lead and supervise a team of technicians engaged in the surveying, installation, and commissioning of solids control equipment for drilling and exploration operations. Collaborate with project managers, engineers, and clients to understand project requirements, objectives,...


  • Al Hufūf, Eastern Province, Saudi Arabia Air Products Full time

    MEET-KSA-DhahranJob Description and QualificationsJob Description Summary Infrastructure Support Specialist NEOM- Job Description:- The incumbent will partner with Digital Infrastructure Services colleagues, in region and globally, to facilitate operational support of the Air Products enterprise computing environment, with specific responsibility for...

  • Lab Supervisor

    2 weeks ago


    Al Hufūf, Eastern Province, Saudi Arabia Element Materials Technology Full time

    Overview:Element has an opportunity for a Supervisor, Chemistry Laboratoryin this role, you will be a key member of the department's safety team and provides awareness around safety first. You will be relied upon heavily by other colleagues such as technicians, peers, Department Manager, Operations Manager, General Manager and other positions. In this role...


  • Al Hufūf, Eastern Province, Saudi Arabia Chalhoub Group Full time

    INSPIRE | EXHILARATE | DELIGHTFor over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion,...

  • Facilities Supervisor

    2 weeks ago


    Al Hufūf, Eastern Province, Saudi Arabia Mace Full time

    The opportunityWe are looking for a competent FM Supervisor to manage maintenance and repair work in our client facilities in KSA.Your responsibilities will include: Training staff and ensuring the smooth running of upkeep or repair operations. Monitoring all areas and dip check that previous issued have been dealt with or closed off satisfactorily....


  • Al Hufūf, Eastern Province, Saudi Arabia BAE Systems Full time

    Parachute Fabrication Technician SupervisorParachute Fabrication Technician SupervisorGrade: 7Location:Dhahran, Saudi ArabiaJOB PURPOSEBAE Systems is the UK Government's nominated Prime Contractor under the Government-to-Government arrangements that are in place to provide equipment, support and training to Saudi Arabia. We provide maintenance of Royal Saudi...

  • Safety Supervisor

    2 weeks ago


    Al Hufūf, Eastern Province, Saudi Arabia Spacemaker KSA Full time

    RequirementsProfessional certificate from Occupational Safety and Health certificate from Cadres Programبرنامج كوادر السلامة والصحة المهنية شهادة محترفEducation : Technical diploma at minimum preferred in health and safetyProofing experience in health and safety 1-3 years (in construction or factory environment)Good...