IT Administrator

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Ezdihar Medical Full time

Job Title:
IT Administrator

Job Overview:

Responsibilities:

Managing User Support:

  • Provide enduser support and troubleshoot technical issues.
  • Assist users with hardware and software installations and configurations.
  • Respond to user inquiries and resolve help desk tickets in a timely manner.

Server and Network Management:

  • Manage and maintain servers, including installation, configuration, and maintenance.
  • Monitor server performance and ensure system availability and reliability.
  • Manage network infrastructure, including Cisco switches, access points, and network devices.
  • Troubleshoot network issues and ensure network security and stability.

Telephony Systems:

  • Manage and maintain AVAYA phones and handle phone system configurations.
  • Provide support for phone system users and troubleshoot telephonyrelated issues.

Access Control and Security Systems:

  • Manage Finger devices for staff attendance and ZKT Door Access systems.
  • Ensure security and access control systems are functioning properly.
  • Assist with access control configurations and troubleshooting.

Firewall and Security Policy:

  • Manage and maintain Fortinet Firewall and security policies.
  • Monitor firewall logs and implement necessary security measures.
  • Review and update security policies as required.

CCTV and Storage:

  • Manage and maintain CCTV systems and storage devices.
  • Ensure proper functioning of cameras and video storage.
  • Troubleshoot CCTVrelated issues and assist with footage retrieval.

Purchasing and Vendor Management:

  • Manage IT purchasing activities, including hardware, software, and licenses.
  • Coordinate with vendors and suppliers for procurement and support.
  • Maintain vendor relationships and communicate requirements effectively.

ERP System Support:

  • Provide level 1 support for the Nixpend ERP system.
  • Assist users with ERPrelated issues and perform basic troubleshooting.

Installation and Maintenance:

  • Manage the installation and maintenance of laptops, surfaces, desktops, printers, and other IT equipment.
  • Ensure hardware and software are up to date and functioning properly.
  • Troubleshoot and resolve hardware and software issues.

User Support and Training:

  • Assist users with software usage and troubleshooting.
  • Develop user documentation and conduct training sessions as needed.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven work experience as an IT Administrator or similar role.
  • Strong knowledge of IT systems, including servers, networks, and telecommunications.
  • Familiarity with Cisco switches, access points, and network devices.
  • Knowledge of security systems, including CCTV, access control, and firewalls.
  • Proficient in troubleshooting hardware, software, and network issues.
  • Excellent communication and interpersonal skills.
  • Strong problemsolving and analytical abilities.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Relevant certifications (e.g., Cisco Certified Network Associate, Microsoft Certified Systems Administrator) are a plus.

Salary:
From ریال7,500.00 per month

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