Ito Svc Delivery Cons I

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia DXC Technology Full time
Opening and tracking tickets initiated by Sadad external clients.

  • Ensuring that no external requests are missed.
  • Acting upon clients' requests by following EBPP processes and procedures.
  • Checking daily reports.
  • Ability to analyse reports for any required investigation.
  • Carrying out and ensuring the successful delivery of daily business operations and tasks.
  • Providing routine advice to banks and billers on EBPP system.
  • Providing an effective interface between Banks and Billers and the technical team.
  • Training the banks and billers on how to use SADAD's Portal.
  • Writing a complete description for each type of case and solution.
  • Providing banks and billers with reports for internal investigation.
  • Creating and providing banks and billers with system generated reports.
  • Highlighting and identifying operational issues.
  • Setting and updating Salad's Portal data.
  • Carrying out EBPP data maintenance by managing clients' request and maintaining their data.
  • Insuring the understanding of Service Level Agreements/Requirements and meeting the standards.
  • Complying with standard qualifications to meet SADAD's expectation of KPI's on agreed measurements.

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