Receptionist del lounge Executive

4 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Hilton Full time

Receptionist del lounge Executive

Che cosa farò?

In qualità di Receptionist del lounge Executive, sarà responsabile di garantire la soddisfazione degli ospiti Executive durante tutto il soggiorno in hotel, rispondendo in modo efficiente alle loro domande e offrendo suggerimenti e informazioni come richiesto. Le Receptionist del lounge Executive contribuiscono a plasmare le prime impressioni dei nostri ospiti e, pertanto, devono svolgere le seguenti mansioni mantenendo sempre gli standard più elevati:

  • Accogliere gli ospiti Executive all'arrivo e fornire loro assistenza durante il soggiorno, gestendo in modo efficiente domande ed eventuali reclami
  • Effettuare con precisione i check-in e i check-out
  • Garantire che gli accessori per gli ospiti siano presenti e riforniti secondo gli standard
  • Mantenersi aggiornati su tutti i servizi dell'hotel, sui requisiti VIP e sugli eventi speciali
  • Mostrare conoscenza di località, attrazioni e punti d'interesse nelle vicinanze
  • Assumere un atteggiamento professionale, concentrandosi sull'accoglienza e sul servizio per gli ospiti
  • Rispettare le norme di sicurezza e antincendio dell'hotel, nonché tutte le normative in merito a salute e sicurezza
  • Eseguire le mansioni richieste dal Supervisore/Direttore del lounge Executive
  • Svolgere il proprio lavoro e servire il team rispettando l'ambiente
Cosa stiamo cercando?

Le Receptionist del lounge Executive degli hotel e delle mete di vacanza Hilton sono sempre al lavoro nell'interesse dei nostri ospiti, in collaborazione con gli altri dipendenti. Per ricoprire questo ruolo con successo, un dipendente dovrebbe avere l'atteggiamento, i comportamenti, le competenze e i valori indicati di seguito:

  • Esperienze precedenti di Front Office nel settore alberghiero, del tempo libero o della vendita al dettaglio
  • Calma, efficienza e buone capacità organizzative
  • Presentazione personale e capacità comunicative eccellenti
  • Passione per un servizio di alta qualità per gli ospiti

Per ricoprire questa posizione, le seguenti capacità e punti di forza costituiscono un vantaggio:

  • Precedenti esperienze in hotel in un lounge Executive
  • Competenze multilingue
Come sarà lavorare per Hilton?

Hilton è la prestigiosa catena alberghiera internazionale, spazia da lussosi Hotel e Resorts con servizi completi alle suite per soggiorni prolungati e alberghi di fascia media. Per quasi un secolo, Hilton ha offerto ai viaggiatori d'affari e turisti il meglio dell'accoglienza, dei servizi, del comfort e della qualità. Hilton si dedica a continuare la sua tradizione di offrire agli ospiti un'esperienza eccezionale attraverso i suoi marchi nel mondo. Il nostro obiettivo "di riempire la terra con la luce e il calore dell'ospitalità - facendo vivere esperienze e soggiorni eccezionali - in ogni albergo, ad ogni ospite, ogni volta" ci unisce come una squadra per creare notevoli esperienze di ospitalità in tutto il mondo ogni giorno. E i nostri collaboratori sono al centro di tutto questo

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