Quality Supervisor

2 weeks ago

Medina, Al Madīnah al Munawwarah, Saudi Arabia Ravago Greece Group Full time

Posted Tuesday, November 14, 2023 at 5:00 AM

Objective / Purpose

The primary purpose of this role is to manage, plan, and coordinate the quality control program designed to ensure continuous production/service consistent with established standards; fulfills supervisory responsibilities in accordance with the organization's policies and applicable laws.

Areas of Responsibility / Tasks

Performance must reflect appropriate level of expertise and achievement of the desired results for the items listed below.

Leadership:

  • Participate in the interview process for the department.
  • Plan, assign, and direct work; initiate plans to motivate workers to achieve goals.
  • Appraise performance, reward, and discipline employees.
  • Address complaints and resolving problems.
  • Performs activities of workers supervised.
  • Ensures accuracy and completeness of departmental activities and documents.
  • Interface with other departments to ensure deadlines are achieved.
  • Communicate Company policies and other related facility topics to direct associates.
  • Develops innovative approaches to solve problems identified during quality activities.
  • Other duties as assigned by the Office Manager.

Training:

  • Perform and record training of all direct associates.
  • Schedule, conduct, and monitor facility-wide training for all associates pertaining to the direct effectiveness of the WMS.
  • Generate programs for training; assist each department with development and continuation of their training programs.
  • Review all training records monthly for completion and accuracy; update training matrix for each associate.

Quality Management:

  • Follow all ISO requirements; this includes but is not limited to being held responsible for completion of 'CAR' reports and submitting processing information when problem issues occur with damaged product, lost product, or other issues.
  • Ensure all ISO documentation is current and adhered to.
  • Assist each department with all necessary document revisions.
  • Investigator for CAR and R&O and all associated duties; performs verification audits.
  • Participate as Lead Auditor; creating and updating the internal audit schedule.
  • Perform internal process audits.

Communication:

  • Assists with formulating and maintaining quality objectives complementary to corporate policies and goals.
  • Distribute controlled documents.
  • Keep management abreast of significant issues or developments identified during quality activities and actions taken to improve the situation.
  • Prepare and present statistical information to the leadership team (including but not limited to nonconformances, quality objectives, open CAR's, open R&O's, etc.)
  • Lead monthly meetings to discuss all ISO requirements.
  • Lead quarterly Management Review meetings to discuss all ISO requirements.

Minimum Qualifications / Education / Certifications

  • Education:
  • Associate Degree – preferred.
  • Minimum of 4 years of related experience in a similar role, including people management; responsibility to include the following:
  • Staff planning; decision-making; facilitating process improvement; taking responsibility for subordinates' activities; provides regular performance feedback; continually works to improve supervisory skills. Treats people with respect; works with integrity and upholds organizational values.
  • Business Acumen to include the understanding of business implications of decisions. Exhibits sound and accurate judgment and makes timely decisions.
  • Ability to author reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to calculate figures and amounts such as percentages. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to type at a minimum, 50 wpm.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • To perform this job successfully, an individual should have knowledge of Internet software; Inventory software; Order processing systems; Microsoft Excel, Word, and PowerPoint.
  • Capable of developing project plans and communicating changes and progress.
  • Demonstrated leadership capabilities; Looks for ways to improve and promote quality.
  • Applicants must be authorized to work in the U.S.

Work Environment / Conditions

The work environment/conditions described herein are representative of those that an incumbent may experience, and therefore must be adaptable to.

  • Must be comfortable working in a shared space, with constant noise, with/or without the use of a private office.
  • Required to perform audits in a warehouse setting near operational equipment.
  • Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice.
  • This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
  • All injuries regardless of severity must be reported to your Supervisor/HR immediately.

Physical Requirements / Demands:

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role .

  • While performing the duties of this job, the employee is regularly required to talk or hear.
  • Repetitive motions include typing and writing.
  • Walking and/or operating a golf cart.
  • This role requires the ability to lift files, open filing cabinets, and bend or stand on a stool, as necessary.

Acknowledgement:

This job description is not an exhaustive list of areas of responsibility or tasks that an incumbent in this position may be asked to perform. All Employees are required to deliver the desired results intended for their role, at the designated level of knowledge, skill, and ability commensurate with their job title and level within the organization.

IND2

NOTICE TO APPLICANTS:
Ravago Americas is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, religion, national origin, disability, veteran status, citizenship status, or marital status. We assure you that your opportunity for employment with this employer depends solely upon your qualifications.

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