Laundry Supervisor

2 weeks ago

Medina, Al Madīnah al Munawwarah, Saudi Arabia Crowne Plaza Hotels & Resorts Full time

About us:
-


At Crowne Plaza, we want our guests to feel able to do their best, achieve their goals and be recognized for their success.

We're Making Business Travel Work by Bringing Humanity to Business Travel.

We challenge the old world of business that's overly formal, rigid and where guests feel like a room number not a person.

We embrace the new world of business with caring and flexibility - through hotel colleagues who Dare to Connect

Dare to Connect is how we describe the Service Style at Crowne Plaza hotels. It shows we're thinking and acting differently. We're connecting with guests - and each other - in a more personal way.

We're showing our personalities (and sharing a little of ourselves) and learning more about the other personas a person, not as a room number or a co-worker.


When we Dare to Connect, it means we:


Dare to Make the First Movewe are proactive and positivewe are the first to greet and say hello, and the first to take action and help our guests.


Adapt to the Momentwe might not be mind readers, but we can read our guest's moods and needs and then change our pace, tone and take action so we can help a guest when they need it.


Relate to Business Needswe know that Modern Business Travelers need to be productive, so we make sure we prioritize the right things that help our guests do what's important.


Enable Quality Downtimewe know our guests want more from their trip than just business, so we make an effort to get to know them and give them recommendations that help them make the most out of their free time.




YOUR DAY TO DAY:
-

  • Supervisor the daytoday operation of the laundry and dry cleaning departments.
  • Ensures at all times that the laundry plant is kept in a clean and orderly fashion.
  • Checks quality of processed laundry and dry cleaning work to ensure optimum quality of work.
  • Ensures that washing formulas, which are set by the Laundry Manager, are followed accurately.
  • Ensures that hotel linen and uniforms are processed efficiently and that there is an adequate supply of clean linen especially.
  • Ensures that the laundry equipment is kept clean and is well maintained.
  • Makes necessary maintenance orders for laundry department.
  • Maintains an adequate stock of chemicals for the laundry operation on weekly basis.
  • Assists in monitoring energy saving system in laundry department.
  • Transfers personnel form one section to another as and when needed.
  • Provides daily production figures to the Laundry Manger or his Assistant for the monthly laundry production report.
  • Establishes and maintains effective employee relations.
  • Complies with Hotel's Health, Safety & Hygiene Policy.
  • Performs related duties and special projects as assigned.
**What WE NEED FROM YOU:
- *
  • Reports directly to Executive Housekeeper.
  • Supervises and directs the activities of laundry.
  • Interacts and cooperates with all colleagues to be involved.
  • Interacts, cooperates with hotel departments as appropriate.

Education
High School Diploma or equivalent combination of education and work-related experience.

Experience
Typically 2-5 years Laundry Supervisor role or related experience.

Physical Requirement

  • Capable to perform work in heavy operations

How do I deliver this?


We genuinely care about people and we show this through living out our promise of True Hospitality each and every day.

It's what connects every colleague in all IHG hotels.


Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.


True Attitude:
being caring, wanting to make a positive difference, and building genuine connections with guests

True Confidence:
having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

True Listening:
focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

True Responsiveness:
is about providing guests with what they need, and doing so in a timely and caring manner

There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.

**What we offer:
- **At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. W

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