Concierge Agent

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia WHR Solution Full time

About Company:

WHR Solution (Executive Search) help employers to attract & connect the best global talents across all industries.

Job Descriptions:

(Riyadh, Saudi Arabia) Looking for Concierge Agent for a 5 star luxury hotel.


The Concierge Agent is responsible for the supervision of the front hall and the daily operation to ensure a consistently high standard of customer service.

A courteous, prompt and efficient service is given by all members of staff and to ensure department standards are maintained at all times.


  • Be proactive and anticipate the complete requirements of each guest in order to make their unique experience memorable.
  • Create focused conversations with guests which identify their personal preferences.
  • Takes care of the safe keys and other keys assigned to the Concierge Desk.
  • Require that the concierge desk is always covered by concierge staff to attend to the guest's call and request immediately.
  • Maintains the logbook at the Concierge Desk for handover between shifts.
  • Maintains the record for all guest transportation bookings and shares with the butler.
  • Follow the task sheet assigned by the Chief concierge.
  • Fully aware of the courier service system and charging to the guest room.
  • Respond to all guests' needs and requests, utilizing proper communication skills within resources, and other departments, when appropriate.
  • Maintain a daily record of all guest requests, reservations, and confirmations for guests.
  • Communicate all important details to management and colleagues regarding internal and external events, resources, and possible challenges.
  • Assists guests in the confirming or booking of airline flights and boarding pass.
  • Assists guests in the recommendation and booking of restaurants and other entertainment/leisure activities as requested.
  • Arranges limousine transportation requests, ensuring that limousinegenerated revenue is fully maximized.
  • Be aware of possible VIPs arriving or visiting the Food and Beverage outlets. Ensure that VIPs are met and escorted to their destination.
  • Ensure that the Concierge team and Front of House Manager are kept fully aware of any relevant feedback from either guest or other departments.

Skills Required:

Customer Service

Positive Attitude and Good Communication Skills

Compensation & Benefits:

  • Basic Salary: SAR 4,500 Monthly
  • Accommodation: Provided
  • Transportation: Provided
  • Annual Paid Leave: Provided
  • Employment Visa: Provided
  • Flight Tickets: Provided
  • Medical Insurance: ProvidedJob Id
JN2486Location

ar-Riyad,Saudi ArabiaPoste Date

04-Feb-2024Salary

4,500 - SARTotal Vacancies

1Career Level

Previous experience in similar industry ExperienceDegree

Bachelor's degree or Diploma in Hotel Management

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