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Female Concierge Agent
2 weeks ago
CLIENT:
Luxury Hospitality Client
JOB TITLE:
Female Concierge Agent
Concierge Agent
Responsibilities:
- Works with guests pre arrival and in house to ascertain preferences and provide insightful recommendations.
- Conducts pre arrival process to contact all future guests to arrange services including but not limited to Wine Tastings, Dining Reservations, shipping packages, various Transportation methods, and researching different vendors and service providers.
- Processes packages, faxes, messages, and mail which may be either outgoing or in coming in an accurate and timely manner.
- Processes packages, faxes, messages, and mail which may be either by outgoing or incoming in an accurate and timely manner.
- Assure that desk collateral and information for restaurants, activities, attractions, maps and other local attractions are updated and current. Knows what activities are available in the Valley and establish close contacts with vendors in these areas in order to provide information, ticketing and reservations for guests.
- Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Guest Services, lobby coverage and phone coverage for Core.
- Provides basic troubleshooting support for inroom services such as internet, TV movies, games and Web service.
- Works closely with Guest Service staff to ensure smooth handling of guest luggage, guest escorts, deliveries and special requests.
The benefits offered:
- Full board shared living accommodation in a high quality, wellresourced accommodation
- 30 days vacation
- 10 days Public Holidays per year
- Paid home leave tickets
- Quality of employee meals
- Regular social and sporting events
- Free transportation to work.
- Laundry/dry cleaning for provided uniforms
- Full medical coverage
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