Senior Service Coordinator
2 weeks ago
- Timely Input, Logging on cases on DSM3 related to AMC/Warranty/T&M and ASP (Authorized Service Providers) jobs and closing the cases on a timely manner.
- Excellent coordination with internal operations team and ASPs for any job requirements received from the Customers
- Ensure high level of customer satisfaction by providing positive customer experience through excellent communication and commitment in resolving their problems.
- Responsible for ASP Audit in coordination with Operations Team.
- Ensures all cases are uptodate and reviews customer cases on daily, weekly and monthly basis.
- Enters Work Orders and communicates critical and escalated cases to the Service Supervisor and Branch Operations Manager to ensure that gaps in operations are avoided.
Skills:
Experience & Knowledge
- At least 23 years of experience working as Service Coordinator preferably with HVAC Sector
- Customer oriented and have a good sense of customer satisfaction.
- Team Player and works well with other Technicians and Team mates.
- Excellent Conduct, Timeliness and Professionalism
Salary:
ریال10, ریال12,000.00 per month
Ability to commute/relocate:
- Riyadh: Reliably commute or planning to relocate before starting work (required)
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