Senior Service Coordinator

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Nadia ME Full time
Reporting to the Branch Service Operations Manager

  • Timely Input, Logging on cases on DSM3 related to AMC/Warranty/T&M and ASP (Authorized Service Providers) jobs and closing the cases on a timely manner.
  • Excellent coordination with internal operations team and ASPs for any job requirements received from the Customers
  • Ensure high level of customer satisfaction by providing positive customer experience through excellent communication and commitment in resolving their problems.
  • Responsible for ASP Audit in coordination with Operations Team.
  • Ensures all cases are uptodate and reviews customer cases on daily, weekly and monthly basis.
  • Enters Work Orders and communicates critical and escalated cases to the Service Supervisor and Branch Operations Manager to ensure that gaps in operations are avoided.

Skills:
Experience & Knowledge

  • At least 23 years of experience working as Service Coordinator preferably with HVAC Sector
  • Customer oriented and have a good sense of customer satisfaction.
  • Team Player and works well with other Technicians and Team mates.
  • Excellent Conduct, Timeliness and Professionalism

Salary:
ریال10, ریال12,000.00 per month

Ability to commute/relocate:

  • Riyadh: Reliably commute or planning to relocate before starting work (required)

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