Commerce - Logistics Operations Manager, KSA (based in London)

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia TikTok Full time
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.

Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us. About the team

We are the strategic operation team with team members based globally to serve the logistics and supply chain service for E-commerce businesses.

We want to connect, support and serve for all operations, solutions and product teams within Global E-commerce Logistics. This role is based in London - Drive the deployment of operations country wise, and build partnerships with key players in logistics and/or sellers;

  • Conduct market and industry research, create operation plans to address issues and hedge the risks caused by market or policy changes if needed;
  • Responsible for the SOP and operation performance indicator (KPI) of service vendors, and the strategic corporation with business partners;
  • Ensure procedures and regulations are enforced, and continuously improve the key metrics of productivity, service quality, costeffectiveness and stakeholder satisfaction.
Minimum Qualifications

  • Bachelor's degree or higher, preferably with supply chain operation management background
  • At least 3 to 5 years of working experience in ecommerce marketplace Logistics solution design or operations
  • Excellent communication skills with the ability to secure alignment
  • Selfmotivated and results driven, able to collaborate and the ability to influence stakeholders
  • Fluent in Arabic to work with Arabicspeaking merchants and 3PLs. Preferred Qualifications
  • Experienced in logistics solution design & buildup;
  • Experienced in SOP design and logistics partner management;
  • Solid data analysis skills with a strong business sense;
  • Good understanding of the KSA market, with work experience is preferred. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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