Tawal South Region Manager

2 weeks ago

Jeddah, Makkah Province, Saudi Arabia Ericsson Full time

Our Exciting Opportunity:

We are now looking for Field Services Specialist.

In this role, you will be responsible for the coordination, management, and execution of Field Service activities supporting other Service Function (SF) in Operations and Engineering.

When in-site activities need to be performed, you will work to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.


You will:

  • Manage the available resources to ensure the accurate and correctness of delivering the contractual obligations and achieving the desired PODs.
  • Put the general guidelines and governing rules for the team & ASPs to have smooth and effective O&M work.
  • Facilitate and standardize teams' & Asps work by providing the needed templates and reporting forms.
  • Supervise PIN monthly PMR progress concerning its various aspects (physical, WFMS, and PIN visibility) and take corrective actions whenever any deviation is noticed.
  • Supervise TTs resolution to ensure the contractual SLA is being met as well as other network KPIs.
  • Perform periodical analysis of TTs to review the quality of RTTS inputs (Root Cause & Repair Details), also to find out the repetitive equipment faults, and plan for the repair.
  • Follow up the repetitive failures of permanent solutions with teams & ASPs.
  • Facilitate and ensure the process creativeness of projects' handover from NI to NO (New sites, Modernization, or OPEX installation).
  • Prepare the monthly generator overhauling plan and follow it up throughout the final customer acceptance.
  • Acquire and consolidate the district's feedback and prepare vital status and performance reports.
  • Build up a reliable PIN database and analyze the existing equipment to optimize the usage of the infrastructure components.
  • Follow up with all parties on theft and vandalism procedure to ensure that all incidents have been processed accurately.
  • Hold periodical meetings with the ASPs to review status reports, cure the shortages, correct the mistakes and come up with MOMs followed up on daily basis to achieve the desired level of smooth operation.
  • Manage any temporarily hired third parties for specific assignments and ensure that the tasks have been accomplished according to standards.
  • Attend the meetings with various customer departments on all levels from NOC up to OGM meetings passed by region director and district managers as well as Technical Building Control and Operation Projects Control.
To be successful in the role you must have:

  • Academic degree, minimum on bachelor level, in engineering (IT, Telecom) or
  • Proven experience in deploying system tests and leading testing teams. (35 Years)
  • ISEB/ISTQB Software Testing qualifications would be an advantage
  • Knowledge of Managed Service Telecom Operations Practice
  • Knowledge sharing and Collaboration skills

Additional Requirements:

  • English skills
  • OHS knowledge and skills
  • Delivering Results & Meeting Customer Expectations
  • Analyzing
  • Working with People
  • Handle Instructions & Procedures

What ́s in it for you?
Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds - you will be redefining it. You won't develop for the status quo but will build what replaces it.

Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls.

You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority.

Welcome to an inclusive, global company where your opportunity to make an impact is endless.

What happens once you apply?

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