Field Service Engineer

2 weeks ago

Riyad Al Khabra, Saudi Arabia Fortive Full time

Role:

This is an excellent opportunity for a motivated Field Service Engineer, where you will play an important role in the Service organization in Jeddah region. You would be responsible for providing advanced technical service solutions related to installation and validation of the new ASP systems, planned and corrective maintenance of installed systems, improving utilization and supporting lifecycle management activities in assigned accounts for all ASP products.

Location: Jeddah, KSA

How you will contribute to ASP:

  • Perform installation, sophisticated troubleshooting, repair and planned maintenance within assigned territory.
  • Create open lines of communication with the customers and proactively develop targeted solutions to all technical issues that may arise.
  • Lead and develop solutions with different internal / external collaborators and partners as required.
  • Collaborate with sales and clinical education teams to deliver customer-focused high value business solutions that drive customer loyalty and sustain ASP installed base.
  • Able to work as part of a cross-functional work group, leverage best practices within the team to improve effectiveness.
  • Handle all responsibilities of primary territory, including compliance and documentation requirements.
  • Perform preventive maintenance and document performance / maintenance records.
  • Works diligently on increasing service contracts capture rate.
  • Manage spare parts inventory with partners and plan requirements as needed.
  • Respond and provide support to customers in critical cases, manage customer expectations on a regular basis to ensure customer satisfaction.
  • Complete all assigned trainings and documentation requirements within assigned due dates.
  • Devise project plans for the installation-planning phase of new equipment.
  • Complete all activities within the Service Management System, through daily updates and documentation.

What will make you thrive in this role:

  • Bachelor degree in Biomedical, electrical, electronic engineering or similar.
  • Minimum 5 years' experience in medical devices industry and hospital setup.
  • Extensive knowledge in KSA market is a must.
  • Good knowledge of MS office, computer applications and service systems.

Inclusive Benefits

We thrive in diverse work environment and offer inclusive benefits including attractive paid time off and extra work-life balance week in the US, flexible schedules, parental leave & parental benefits in some regions.

Our Culture

Spread across multiple geographies and diverse teams the ASP culture is deeply rooted in our ASPirational4 values – customer obsessed, courageous, build extraordinary teams and deliver results. Being part of Fortive is a commitment to continuous improvement and aspiring for better every day. It's facing challenges head on, speaking your mind, and being yourself. It's working together for a sustainable future. It's celebrating wins and learning from failures as a team.

Fortive Corporation Overview.

Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.


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