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Customer Service Management Specialist
4 weeks ago
Exciting position available for the Saudi operations at Baker Hughes a GE company, a top player in the Oilfield Services sector.
Key Responsibilities- Receive, review, and enter customer orders for key accounts.
- Write procedures and assist in establishing department policies.
- Participate in training customer service personnel.
- Handle multiple product lines with diverse entity support.
- Provide guidance to less experienced customer service reps.
- Manage special projects as assigned.
- Update SAP system.
- Review and enter daily cost sheet for key accounts.
- Ensure revenue reconciliation between departments.
- Follow up on billing and collection for key accounts.
- Participate in customer service personnel training.
- Manage special projects as assigned.
- High School Diploma or equivalent required.
- Minimum 10 years of experience in the field.
- Preferred industry experience.
- Ability to solve complex problems independently.
- Proficiency in order entry software.
- Thorough understanding of field principles, concepts, theories, and practices.
- Strong communication and interpersonal abilities.
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