Guest Relations Manager

4 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Marriott Full time

Job Number

Job Category Rooms & Guest Services Operations

Location The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi Arabia, Saudi Arabia

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY

Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.

CANDIDATE PROFILE

CORE WORK ACTIVITIES

Managing Guest Services and Front Desk Operations


• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.


• Encourages and builds mutual trust, respect, and cooperation among team members.


• Serves as a role model to demonstrate appropriate behaviors.


• Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence.

Maintaining Guest Services and Front Desk Goals


• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.


• Develops specific goals and plans to prioritize, organize, and accomplish your work.


• Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.


• Assists with energy conservation efforts by monitoring compliance during property tours.

Supporting Projects and Policies Related to Guest Experience and Safety


• Supports implementation of the customer recognition/service program, communicating and ensuring the process.


• Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.


• Sends copy of MOD report to all departments on a daily basis.


• Ensures compliance with all policies, standards and procedures.


• Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.


• Understands and complies with loss prevention policies and procedures.

Ensuring and Providing Exceptional Customer Service


• Provides services that are above and beyond for customer satisfaction and retention.


• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.


• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.


• Serves as a leader in displaying outstanding hospitality skills.


• Sets a positive example for guest relations.


• Empowers employees to provide excellent customer service.


• Observes service behaviors of employees and provides feedback to individuals.


• Maintains high visibility in public areas during peak times.


• Provides immediate assistance to guests as requested.


• Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.


• Records guest issues in the guest response tracking system.


• Reviews comment cards and guest satisfaction results with employees.


• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing and Conducting Human Resource Activities


• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.


• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.


• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Additional Responsibilities


• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.


• Analyzes information and evaluating results to choose the best solution and solve problems.


• Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.


• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.


• Communicates any variations to the established norms to the appropriate department in a timely manner.


• Participates as needed in the investigation of employee and guest accidents.


• Performs Front Desk duties in high demand times.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.


  • Guest Relations

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Six Flags Qiddiya City and Aquarabia Full time

    As part of our ongoing recruitment process, we are building a CV pool for future opportunities in the Guest Relations department at Six Flags Qiddiya City.If you have experience in providing exceptional customer service and are interested in joining our team, please submit your CV along with a cover letter specifying your areas of expertise and the type of...

  • Guest Relations Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYSupports all property operations, ensuring that the highest levels of hospitality and service are provided....

  • Guest Relations Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Recruitment JVJ Full time

    Urgently looking for an amazing Female Guest relations Manager for a stunning restaurant for an awesome new project based in Saudi.Salary is SAR10,000 per month + accommodation + transport + visa + ticket + meals + health insurance.Send your Cv today to be part of this exciting new adventurePay: ریال10, ریال10,001.00 per month

  • Guest Relations Executive

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Hilton Full time

    Guest Relations ExecutiveA Guest Relations Executive directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.What will I be doing?As Guest Relations Executive, you will directly address the needs of VIP Guests and inform other Team Members of VIP...

  • Guests Relations Specialist

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Pause Experience Company Full time

    job brief:a great experience starts with the people who deliver it we believe that delivering unforgettable pausing experience starts with our front line our Guest Relations Specialist who are the main touch point with our guests that ensure all their requests are met and are all satisfied with the experience. are you equipped with the right tools and ready...

  • Guest Relation Executive

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Hilton Worldwide, Inc. Full time

    Job Description - Guest Relation Executive (HOT0AOCB) Job Description Guest Relation Executive ( Job Number: HOT0AOCB ) Work Locations Work Locations : Hilton Riyadh Hotel and Residence Eastern Ring Road Central Region Riyadh An Executive Lounge Receptionist ensures the satisfaction of executive Guests throughout their stay at the hotel by responding...

  • Guest Relations Supervisor

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Fairmont Ramla Serviced Residences Full time

    The Guest Relations is primarily responsible for providing the highest level of personalized service to all of our Guests in accordance to Fairmont Hotels & Resorts corporate standards while maintaining hotel profitability in a positive working environment. In his role, the Guest Relation Agent will consistently exceed Guest expectations by providing highest...

  • Guest Relation

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Le Méridien Riyadh, King Abdullah Ibn Abdulaziz Road Al Woroud District, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementWelcome to our familyAs a world-class leader in the travel industry, there's no better place to...

  • Guest Relations Supervisor

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Radisson Blu Hotel, Riyadh International Convention & Exhibition Centre - Riyadh -Rooms Full time

    Located in the heart of the city and within walking distance from Riyadh International Convention & Exhibition Centre, our hotel is ideal for anyone attending an event or in town visiting for business. Our stylishly designed rooms boast spectacular views over Riyadh. And business travellers can benefit from a stay in our Executive Rooms or Suites, which...

  • Guest Relations Supervisor

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia AccorHotel Full time

    Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Guest Relations

    1 month ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi Arabia, Saudi ArabiaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive,...

  • Guest Relations

    4 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi Arabia, Saudi ArabiaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive,...

  • Guest Relation Officer

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia MEFITPRO Full time

    We area currently hiring Guest Relation Officers who are looking for better opportunities and willing to relocate to the land of opportunities Saudi Arabia.The role is with a very reputed & luxury wellness concept that has a fantastic work culture.Criteria: Strong hospitality background is a must.Excellent customer service skills. Professional and strong...

  • Guest Relations

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an...

  • Guest Relation Executive

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Hilton Full time

    An Executive Lounge Receptionist ensures the satisfaction of executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested.What will I be doing?As Executive Lounge Receptionist, you will ensure the satisfaction of executive Guests throughout their stay at the hotel by...

  • Guest Relation Executive

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Hilton Riyadh Hotel and Residence Full time

    An Executive Lounge Receptionist ensures the satisfaction of executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested.What will I be doing?As Executive Lounge Receptionist, you will ensure the satisfaction of executive Guests throughout their stay at the hotel by...

  • Guest Relation Executive

    3 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Hilton Riyadh Hotel and Residence Full time

    An Executive Lounge Receptionist ensures the satisfaction of executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested.What will I be doing?As Executive Lounge Receptionist, you will ensure the satisfaction of executive Guests throughout their stay at the hotel by...

  • Guest Relations Officer

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia CORE Life Full time

    Core Guest Relations is the face of CORE, the role encompasses reception, reservation, and hosting as well as administrative duties, and competent use of the CRM and booking system. Achieve 80% members satisfaction, solve any problem with 24hr, if with 3rd parties 48hr lead time, ensuring that we as a business deliver our vision and reach our financial...

  • Restaurant Guest Relations Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia JVJ Recruitment & Marketing Full time

    1 x Restaurant Guest Relations Manager / Restaurant Floor Manager required for a high-end restaurant based in the heart Riyadh.English speaker (Arabic is speaking is a plus, but not necessary).The start date is 1st August 2023.We are looking for someone who is primarily working on the floor, with mínimal to zero admin work.Salary can be paid in 2 different...

  • F&b Guest Relation

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia InterContinental Full time

    We serve up truly memorable experiences for our guests. But could you be our new secret ingredient? We're searching for a F&B Guest Relation to give our guests a taste of the luxury hospitality, deliver quality service and exceptional standards.A little taste of your day-to-day:Every day is different, but you'll mostly be:Meet and greet all guests, and...