Specialist Platform and Compute Engineer in Cape Town

1 month ago


Cape Town, Western Cape, Saudi Arabia Logicalis Full time

ROLE RESPONSIBILITIES:

  • Maintain service availability for customers by performing routine maintenance, failover testing, implementing best practices, pro-active monitoring of alerts and status changes, and more.
  • Perform project related duties for new and changing infrastructure deployments as required.
  • Regularly update customers on incident, problem, and change progress by telephone and email.
  • Update Logicalis ticketing system with detailed notes on actions completed on open incidents, problems, and change requests.
  • Complete customer Change Requests including impact and risk analysis, with out-of-hours implementation when necessary.
  • Provide technical consultancy to ensure the integrity, performance, and support of new Platform and Compute Support opportunities.
  • Offer senior technical assistance on customer incidents beyond Tier 1 resolution attempts.
  • Find technical solutions to problems without compromising current and future platform viability.
  • Stay updated and accredited in current technologies.
  • Capture repeat faults and perform root cause analysis.
  • Proactively identify fault trends.
  • Lead Engineer role for key customers on support, service transition, and project basis when required.
  • Participate in on-call rotation and ensure 24x7 availability, meeting SLA time frames.
  • Attend Change Advisory Board for customer change requests.
  • Represent Platform and Compute Support in meetings and working parties as needed.
  • Provide technical consultancy in customer meetings, both virtually and occasionally on-site.
  • Visit customer sites for onsite project and support activities.
  • Conduct technical audits for key customers and as part of Service Improvement Process.
  • Collaborate with business solutions area on developing new services and proposals.
  • Keep all customer documentation updated.
  • Contribute to customer-facing Technical Incident Reports.
  • Identify gaps in technical documentation, knowledge, and skills.
  • Create and maintain technical customer documentation.

QUALIFICATIONS

Graduate or with experience and certifications in areas like:

  • Microsoft Azure AZ-104 - Microsoft Azure Administrator Associate
  • Microsoft Certified: Azure Solutions Architect Expert AZ-305
  • VMware VCP – VCP-DCV 6.x, 7.x, 8.x
  • Huawei Storage HCIA, HCIP
  • Hitachi Storage
  • Dell EMC
  • Dell Server certifications, HPE Server certifications
  • NetApp NCTA, NCDA, NAHSE, NCSE, NCIE SAN certifications
  • ITIL Foundation

EXPERIENCE

  • Essential 6 – 7 Years
  • VMware vSphere 6,x – 7.x, Microsoft Hyper-V
  • Enterprise storage (Dell, HPE, IBM, EMC, Huawei, Hitachi), SAN Fabric Switches (Brocade, Cisco)
  • Server hardware support (Dell, HP, IBM), Azure IAAS
  • Windows Server administration/troubleshooting, O365/M365 deployment, migration, and administration
  • Azure AVD, Synology Storage, Linux administration/troubleshooting
  • PCI-DSS compliant environment management, VMware SRM, vSphere Replication
  • MS SharePoint, Cisco Nexus Switches, VMware NSX, vCloud Director
  • Scripting (PowerShell, power Cli), Kubernetes, Cisco UCS
  • Veeam Backup, Commvault Metallic


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