Manager - Reporting and Analytics Consumer

1 month ago

Johannesburg, Gauteng, Saudi Arabia MTN Full time

RESPONSIBILITIES

Context:

  • To operate within defined parameters as set out in the policies, processes and procedures.

Key Performance Areas: Core, essential responsibilities / outputs of the position KPA's

Role Complexity:

  • Provide analytical support to the senior manager: Prepaid Pricing and Analytics on an ad hoc basis and on specific projects
  • Managing analytical and data queries and cascade to direct reports
  • Establishing and managing proper processes and administrative requirements for the analytics department.
  • Supervise all staff reporting to this role.
  • Provide high level technical assistance to staff reporting to this role
  • To ensure productivity is met by all staff in the reporting and analytics department.
  • To facilitate and implement innovative approaches for building complex analytical models
  • Communicate complex analytical models effectively to stakeholders

Task Complexity:

  • Analytics, Reporting and Business Implementation
  • Compile daily, weekly and monthly reports on the Company's performance pertaining to various areas of business including but not limited to the Prepaid Segment Consumer Business Unit
  • Extract data from various data sources, including databases and data systems, for reporting and analysis purposes;
  • Provide insights to departments on the trends, values and attributes that emerge from the reports compiled;
  • Maintain reports and dashboards to meet the specific needs of the Prepaid Segment Consumer Business Unit and teams to all levels of leadership;
  • Provide the company with timely and accurate ad-hoc reports and analysis;
  • Keep up to date with current business model and processes of the company;
  • Ensure a high quality/accuracy/standard of work and service throughout;
  • Contribute actively to internal meetings as requested;
  • Attend to additional requests by your manager as required and perform any other duties which may be assigned from time to time.

Customer/ Business Satisfaction

  • Ensure service delivery in line with needs of the business
  • Understand customer needs and develop and fine-tune systems accordingly
  • Identify trends and patterns pertaining to customer requests and ensure continuous improvement as an important element of service delivery

Customer Relations and Satisfaction

  • Understand customer needs and provide analysis accordingly.
  • Ensure customer needs and requirements are satisfied through appropriate communication / systems / processes / procedures.
  • Drive continuous improvement as an important element of service delivery.
  • Able to explains complex solutions easily

Project Management

  • Develop and drive the execution of agreed projects.
  • Drive the implementation, tracking, monitoring and compliance of projects.
  • Contract management in line with Procurement Policies.
  • Co-ordinate project reporting.
  • Ensure effective implementation of the integrated project management model.
  • Risk management.

Quality Management and Improvement

  • Ensure compliance to rules and procedures for optimal operations and management.
  • Input into the establishment of systems and sound practices in order to comply with best practices, legislation or other regulations, guidelines and standards.
  • Establish and maintain quality standards that will enhance the customer experience and cost efficiency.
  • Understand the quality standards of the job and the reason for these standards, and communicate these reasons to others.
  • Understand and communicate the consequences of not maintaining quality focus.
  • Identify processes and procedures where the quality of work may be improved.
  • Seek feedback from clients / stakeholders and continuously seek ways of improving on quality and customer service standards
  • Accreditation management of all repair centres.
  • Keep abreast / informed regarding pending industry changes, trends, and best practices and assess the potential impact of these changes on organizational processes.
  • Verify that all firm and regulatory policies and procedures have been documented, implemented, and communicated.
  • Direct the development or implementation of compliance-related policies and procedures throughout an organization.
  • Revise / draft policies and procedures.
  • Responsible for Training programs, Risk assessments and Communications.
  • Respond to internal stakeholders regarding analytical-related matters
  • Communicate and educate stakeholders on advanced analytical processes and improvements.

Training:

  • Data science
  • Advanced analytics
  • Systems training platforms e.g. SAS, Oracle, SQL Server, Excel etc.
  • Computer training coding e.g. SAS, SQL, VBA etc.
  • Project management

QUALIFICATIONS

  • Minimum Requirements - minimum necessary, and not the ideal / preferred should be included.

Education:

  • University Degree in Statistics, Mathematics, Computer Science, Engineering, Physics, or related area

Global Experience Standards 5

  • Minimum of 5 years' experience in an area of specialisation; with experience in supervising/managing others
  • Experience working in a medium to large organization

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