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Director – Quality Assurance
4 weeks ago
- Participates in the development and implementation of the Corporate Quality General Directorate plans, in line with the corporate objectives.
- Directs and manages the Quality Assurance Department mandates, providing leadership and facilitating work processes in order to achieve high performance standards.
- Manages and controls change in the Quality Assurance Department providing guidance and support, necessary for continuous improvement.
- Ensures compliance with organizational policies, procedures and quality standards in the Quality Assurance Department.
- Designs quality control measures in line with the CQM strategy standards and oversees the implementation of these measures in day to day work processes
- Develop and execute Quality Programs to enhance business and organizational excellence and to increase the level of awareness of the Quality function and its significance for the company to assist in the quality control processes
- Assesses and suggest quality control requests to ensure the request's control aspect of the issues are resolved and reflected throughout the service delivery value chain.
- Develop quality Incident reporting system in order to notify Quality strategy of an abnormal event, process or action within the STC quality Standards scope and coordinate to recommend solutions or improvements
- Conducts quality audits/assessments in coordination with STC org entities to analyse the gaps in implementation of quality standards.
- Identifies quality control related gaps and provide recommendations for improvement in coordination with quality strategy.
- Oversees the development and implementation of quality management systems and ensure maintenance of highest quality standards in services delivered to internal customers and assure implementation of corrective action plans by business owners.
- Defines goals and key performance indicators for each member of the team and ensures effective application of the STC performance management process.
- Directs planning and selection of manpower in the Quality Assurance Department, in line with the business and operational plans.
- Ensures high level of employee engagement and capability development by providing on-going feedback and coaching team members within the Quality Assurance Department.
- Bachelor's degree in Quality Management, Business Administration or equivalent.
- Master's degree in Quality Management is preferred.
- Recognized Quality Auditor certification from an international body.
- Certified Six Sigma Black Belt (CSSBB).
- Relevant certification in Quality Management like Quality Management Practices (QMP)/Certified.
- Understanding of quality control methodologies.
- Knowledge of Total Quality Management (TQM).
- Understanding of research methodologies.
- Understanding of quality audit reports.
- Strong quantitative and statistical skills.
- Understanding of knowledge management platforms enabled by information technology.
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