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Call Centre Learnerships 2023
3 weeks ago
Tracker Connect is providing a valuable opportunity to 25 young individuals in South Africa, aimed at enhancing their skills and knowledge through a Call Centre Learnership NQF Level 4 at Tracker Head Office in Johannesburg.
The main aim of this Learnership is to empower unemployed youth with essential call centre skills to offer top-tier customer service.
Responsibilities:
- Becoming a proficient call resolution specialist.
- Updating and managing information accurately.
- Maintaining high customer service standards in a demanding environment.
- Marketing and selling products effectively.
- Proactively cross-selling various products.
- Understanding invoicing, payments, and credit notes.
- Dealing with electronic communications.
- Supporting data integrity campaigns.
- Handling Tracker systems efficiently.
Requirements:
- Grade 12 / Matric with a D symbol pass in English.
- South African Citizen with a valid SA ID.
- Aged between 18 and 35.
- Currently unemployed and not studying full-time.
Skills and Competencies:
- A strong passion for customer service and a professional demeanor.
- Clear and professional communication skills with clients.
- Excellent interpersonal abilities.
- Attention to detail.
- Enthusiasm and capacity for learning.
- Adaptability to a dynamic and challenging environment.
- Capability to handle multitasking effectively.
- Basic computer literacy.
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