Call Centre Learnerships 2023

3 weeks ago


Johannesburg, Gauteng, Saudi Arabia Tracker Full time
Tracker: Call Centre Learnership Programme 2023

Tracker Connect is providing a valuable opportunity to 25 young individuals in South Africa, aimed at enhancing their skills and knowledge through a Call Centre Learnership NQF Level 4 at Tracker Head Office in Johannesburg.

The main aim of this Learnership is to empower unemployed youth with essential call centre skills to offer top-tier customer service.

Responsibilities:

  • Becoming a proficient call resolution specialist.
  • Updating and managing information accurately.
  • Maintaining high customer service standards in a demanding environment.
  • Marketing and selling products effectively.
  • Proactively cross-selling various products.
  • Understanding invoicing, payments, and credit notes.
  • Dealing with electronic communications.
  • Supporting data integrity campaigns.
  • Handling Tracker systems efficiently.

Requirements:

  • Grade 12 / Matric with a D symbol pass in English.
  • South African Citizen with a valid SA ID.
  • Aged between 18 and 35.
  • Currently unemployed and not studying full-time.

Skills and Competencies:

  • A strong passion for customer service and a professional demeanor.
  • Clear and professional communication skills with clients.
  • Excellent interpersonal abilities.
  • Attention to detail.
  • Enthusiasm and capacity for learning.
  • Adaptability to a dynamic and challenging environment.
  • Capability to handle multitasking effectively.
  • Basic computer literacy.


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