Digital Services Principle Professional

1 month ago


Riyadh, Ar Riyāḑ, Saudi Arabia Mobily Full time
Job Summary
  • Develop and implement Digital Services section policies and procedures in order to ensure the fulfilment of organizational requirements whilst delivering high-quality services.
  • Scout and research new trends, benchmarks related to Big Data, AI and Innovation in Telecoms.
  • Carry out the day-to-day operations of the Digital Services to achieve high performance standards, meet established targets and engage employees in a motivated work environment
  • Identify new Digital Services to be developed based on the Marketing Plan.
  • Introduce and integrate digital platform across different marketing areas to enable new digital use cases, optimize digital spending and customers targeting.
  • Develop Digital Services Project Plans and track progress on milestones, budgets and outputs to make sure new services are being efficiently developed
  • Launch different targeted campaigns to drive the digital awareness and customers shift to digital channels.
  • Review and challenge the assessment of technical and non-technical requirements of Digital Services with the support of digital team and value added service
  • Validate solutions in coordination with CX, Technology and monitor communication with IT regarding enhancements to billing and customer care.
  • Perform other duties as required by the executive management as needed.
Skills
  • product/solution development
  • Strong mix of IoT, Innovation and telecom experience or ICT.
EducationBusiness Administration, Marketing

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