Dir-Operations-C
Found in: beBee jobs SA - 2 weeks ago
Job Number
Job Category Rooms & Guest Services Operations
Location Courtyard by Marriott Kudai Makkah, Ajyad Street, Makkah al Mukarramah, Saudi Arabia, Saudi Arabia
Schedule Full-Time
Located Remotely? N
Relocation? Y
Position Type Management
JOB SUMMARY
Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand's standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment.
CANDIDATE PROFILE
Education and Experience
• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
CORE WORK ACTIVITIES
Managing Profitability
• Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.
• Analyzes service issues and identifies trends.
• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
• Works with hotel management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.
Managing Revenue Goals
• Monitors hotel operations sales performance against budget.
• Reviews reports and financial statements to determine hotel operations performance against budget.
• Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.
Leading Operations and Department Teams
• Champions the brand's service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.
• Develops systems to enable employees to understand guest satisfaction results.
• Communicates a clear and consistent message regarding departmental goals to produce desired results.
Managing the Guest Experience
• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
• Responds to and handles guest problems and complaints.
• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
Managing and Conducting Human Resources Activities
• Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
• Ensures employees are treated fairly and equitably.
• Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).
• Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
• Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
• Solicits employee feedback, utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems or concerns.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
• Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
-
مسوق الكترونى خبرة بالعقارات مكة المكرمة السعودية
Found in: beBee jobs SA - 2 weeks ago
Makkah, Makkah Province, Saudi Arabia consul Full timeIf you can't speak, read & write in Arabic & English, Please don't apply. We're seeking a talented and results-oriented Digital Marketer to join our growing team. In this unique role, you'll leverage your marketing expertise alongside your programming skills to develop and execute strategic digital marketing campaigns that drive brand awareness, website...
-
Maintenance-Technician I
Found in: beBee jobs SA - 3 weeks ago
Makkah, Makkah Province, Saudi Arabia Marriott Full timeJob Number Job Category Engineering & FacilitiesLocation Courtyard by Marriott Kudai Makkah, Ajyad Street, Makkah al Mukarramah, Saudi Arabia, Saudi ArabiaSchedule Full-TimeLocated Remotely? NRelocation? YPosition Type Non-ManagementPOSITION SUMMARYRespond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues....
-
Maintenance-Helper
Found in: beBee jobs SA - 4 days ago
Makkah, Makkah Province, Saudi Arabia Marriott Full timeJob Number Job Category Engineering & FacilitiesLocation Courtyard by Marriott Makkah, Ajyad Street, Makkah al Mukarramah, Saudi Arabia, Saudi ArabiaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYFix minor plumbing problems such as unclogging drains, plunging toilets, and repairing leaky spigots and faucets....
-
Inventory Analyst
Found in: beBee jobs SA - 3 weeks ago
Makkah, Makkah Province, Saudi Arabia Ali Zaid Al Quraishi & Brothers Full timeJob SummaryDevelop, implement, and maintain slotting and replenishment tools; define items profiling scheme. Define and implement a reslotting schedule to either move small sets of items or reslot the entire warehouse. Analyze order patterns to correlate items with similar take rate and slot them accordingly. Develop standard operating procedures. Approve...
-
Sales agent مكة المكرمة السعودية
Found in: beBee jobs SA - 2 weeks ago
Makkah, Makkah Province, Saudi Arabia alameen Full time1. Sales Managers – 5-7 years' experience in freight forwarding industrySales Executives – minimum 1-2 years' experience in freight forwarding industryOperations Executives – 1-2 years' experience in logistics industryCustomer service Executives – 1-2 years' experience in industry Send your CV to the below email ;
-
Supply Planning Analyst
Found in: beBee jobs SA - 3 weeks ago
Makkah, Makkah Province, Saudi Arabia Ali Zaid Al Quraishi & Brothers Full timeJob SummarySort / mid / long term goods requirments planning and materials planning across the business category network - with strong linkage into plants to ensure conformance at schedule and driver labor / capacity plans and into areas to secure customer services delivery. Manage inventory levels to target expectations and customer services availability...
-
Laundry Supervisor
Found in: beBee jobs SA - 2 weeks ago
Makkah, Makkah Province, Saudi Arabia Hilton Makkah Convention Hotel Full timeA Laundry Supervisor is responsible for managing overall daily operations of the Laundry Room to deliver an excellent Guest and Member experience while ensuring quality controls and guest inquiries. What will I be doing?As a Laundry Supervisor, you are responsible for managing overall daily operations of the Laundry Room to deliver an excellent Guest and...
-
Laundry Supervisor
Found in: beBee jobs SA - 5 days ago
Makkah, Makkah Province, Saudi Arabia Hilton Full timeA Laundry Supervisor is responsible for managing overall daily operations of the Laundry Room to deliver an excellent Guest and Member experience while ensuring quality controls and guest inquiries. What will I be doing?As a Laundry Supervisor, you are responsible for managing overall daily operations of the Laundry Room to deliver an excellent Guest and...
-
Stewarding Shift Leader
Found in: beBee jobs SA - 5 days ago
Makkah, Makkah Province, Saudi Arabia Hilton Full timeA Stewarding Shift Leader is responsible for supervising the Kitchen Stewards to deliver an excellent Guest and Member experience while supporting the overall Back of House operations. What will I be doing?As a Stewarding Shift Leader, you are responsible for supervising the Kitchen Stewards and supporting the Back of House team to deliver an excellent Guest...
-
Stewarding Shift Leader
Found in: beBee jobs SA - 2 weeks ago
Makkah, Makkah Province, Saudi Arabia Hilton Makkah Convention Hotel Full timeA Stewarding Shift Leader is responsible for supervising the Kitchen Stewards to deliver an excellent Guest and Member experience while supporting the overall Back of House operations. What will I be doing?As a Stewarding Shift Leader, you are responsible for supervising the Kitchen Stewards and supporting the Back of House team to deliver an excellent Guest...
-
Executive Sous Chef
Found in: beBee jobs SA - 5 days ago
Makkah, Makkah Province, Saudi Arabia Marriott Full timeJob Number Job Category Food and Beverage & CulinaryLocation Four Points by Sheraton Makkah Al Naseem, Third Ring Road Al Naseem District at Al Rajhi Mosque, Makkah, Saudi Arabia, Saudi ArabiaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYExhibits culinary talents by personally performing tasks while assisting in leading...
-
Guest Experience Expert
Found in: beBee jobs SA - 2 weeks ago
Makkah, Makkah Province, Saudi Arabia Marriott Full timeJob Number Job Category Rooms & Guest Services OperationsLocation Le Méridien Towers Makkah, Kudai Road, Makkah, Saudi Arabia, Saudi ArabiaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is...
-
Guest Experience Expert
Found in: beBee jobs SA - 2 weeks ago
Makkah, Makkah Province, Saudi Arabia Marriott Full timeJob Number Job Category Rooms & Guest Services OperationsLocation Four Points by Sheraton Makkah Al Naseem, Third Ring Road Al Naseem District at Al Rajhi Mosque, Makkah, Saudi Arabia, Saudi ArabiaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and...
-
Supervisor-Engineering
Found in: beBee jobs SA - 2 weeks ago
Makkah, Makkah Province, Saudi Arabia Marriott Full timeJob Number Job Category Engineering & FacilitiesLocation Courtyard by Marriott Kudai Makkah, Ajyad Street, Makkah al Mukarramah, Saudi Arabia, Saudi ArabiaSchedule Full-TimeLocated Remotely? NRelocation? YPosition Type Non-ManagementPOSITION SUMMARYInstall, maintain, perform preventative maintenance on, and recommend replacement of tools, appliances, and...
-
Admin Assistant
Found in: beBee jobs SA - 5 days ago
Makkah, Makkah Province, Saudi Arabia Marriott Full timeJob Number Job Category AdministrativeLocation Four Points by Sheraton Makkah Al Naseem, Third Ring Road Al Naseem District at Al Rajhi Mosque, Makkah, Saudi Arabia, Saudi ArabiaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYEnter and retrieve information contained in computer databases using a keyboard, mouse,...
-
Admin Assistant
Found in: beBee jobs SA - 4 days ago
Makkah, Makkah Province, Saudi Arabia Marriott International Full timeJob Number Job Category AdministrativeLocation Four Points by Sheraton Makkah Al Naseem, Third Ring Road Al Naseem District at Al Rajhi Mosque, Makkah, Saudi Arabia, Saudi Arabia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYEnter and retrieve information contained in computer databases using a...
-
Mgr-Accounting
Found in: beBee jobs SA - 3 weeks ago
Makkah, Makkah Province, Saudi Arabia Marriott International Full timeJob Number Job Category Finance & AccountingLocation Courtyard by Marriott Kudai Makkah, Ajyad Street, Makkah al Mukarramah, Saudi Arabia, Saudi Arabia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? YPosition Type ManagementJOB SUMMARY Supports the day-to-day execution of general ledger impacted processes, including support to clients as they...
-
Mgr-Accounting
Found in: beBee jobs SA - 3 weeks ago
Makkah, Makkah Province, Saudi Arabia Marriott Full timeJob Number Job Category Finance & AccountingLocation Courtyard by Marriott Kudai Makkah, Ajyad Street, Makkah al Mukarramah, Saudi Arabia, Saudi ArabiaSchedule Full-TimeLocated Remotely? NRelocation? YPosition Type ManagementJOB SUMMARYSupports the day-to-day execution of general ledger impacted processes, including support to clients as they work with and...
-
Dir-Operations-C
Found in: beBee S SA - 3 weeks ago
Makkah al Mukarramah, Saudi Arabia Marriott Full timeJob Number 24058040 Job Category Rooms & Guest Services Operations Location Courtyard by Marriott Kudai Makkah, Ajyad Street, Makkah al Mukarramah, Saudi Arabia, Saudi Arabia Schedule Full-Time Located Remotely? N Relocation? Y Position Type Management JOB SUMMARY Functions as the strategic business leader of the property's...
-
Dir-engineering
6 days ago
Makkah, Saudi Arabia Marriott International, Inc Full time**رقم الوظيفة** 23005899 **التصنيفات** Engineering & Facilities **الموقع** Sheraton Makkah Jabal Al Kaaba Hotel, Jabal Al Kaaba, Makkah, Saudi Arabia, Saudi Arabia عرض على الخريطة **الجدول الزمني** Full-Time **هل تقع في مكان بعيد؟** N **إمكانية الانتقال إلى موقع...
-
Dir-food & Beverage-a
2 days ago
Makkah, Saudi Arabia Marriott International, Inc Full time**Nº do Cargo** 23044841 **Categoria de emprego** Food and Beverage & Culinary **Local** Assila a Luxury Collection Hotel Jeddah, Prince Mohammed Bin Abdulaziz Street, Jeddah, Saudi Arabia, Saudi Arabia VER NO MAPA **Horário** Full-Time **Localização remota?** N **Remanejamento?** N **Tipo de cargo** Management - A Marriott International é uma...
-
Dir-Sales & Marketing-E
Found in: beBee S SA - 4 weeks ago
Makkah, Saudi Arabia Marriott Full timeJob Number 24040764 Job Category Sales & Marketing Location Four Points by Sheraton Makkah Al Naseem, Third Ring Road Al Naseem District at Al Rajhi Mosque, Makkah, Saudi Arabia, Saudi Arabia Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Functions as the leader of the property’s...
-
Manager - Programme Management and PMO
2 weeks ago
Makkah, Saudi Arabia Energy Jobline Full timePurpose: Work closely with the Service Management Manager to develop tools and solutions to fulfil business and operational needs related to Service Assurance Centre. This includes process automation, enhancements, and integration with other OSS/BSS systems.Responsibilities: Design and develop quality assurance tools or solutions based on business...
-
operations supervisor
2 weeks ago
Makkah, Saudi Arabia Rehlacar Full timeManaging day-to-day operations.Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards.Assisting with the implementation of new processes and procedures.Identifying ways to improve customer experiences.Ordering supplies and maintaining inventory levels.Overseeing the operations team and assigning tasks.
-
N2 Operator
2 weeks ago
Makkah, Saudi Arabia Energy Jobline Full timeAs a nitrogen operator, your duties include set-up of equipment, assisting with the rig-up and rig-down of pumps, and monitoring the insertion of nitrogen and other fracturing fluids into a drill site, which speeds up the fracturing process. Your responsibilities include performing routine maintenance and safety inspections of the nitrogen pump and other...
-
Operations Manager
2 weeks ago
Makkah, Saudi Arabia Talent Pal Full timeWe are currently in search of a dynamic and resultsdriven Operations Manager to join our team and take charge of the execution of various projects primarily within the IT/AI sector with the potential for involvement in other business ventures. You will play a pivotal role in ensuring the smooth operation and expansion of our diverse businesses. As the...
-
CAFM Helpdesk Operator
2 weeks ago
Makkah, Saudi Arabia Energy Jobline Full timeProvide a helpdesk function to deliver related managing agent services to the Wave1 projectWork on a shift basis which could include weekend and night workingAssist the operations team in the daily operations of the CAFM systemIn conjunction with the helpdesk supervisor, produce reports to performance levelsSupport the implementation of Environmental Health...
-
Call Centre Operator
2 weeks ago
Makkah, Saudi Arabia Energy Jobline Full timeHandle inbound and outbound calls in a professional manner, providing accurate information and assistance to callers.Document call information according to standard operating procedures.Escalate unresolved issues to the appropriate internal teams.Adhere to Sindalah’s customer service standards and protocols.Engage with stakeholders to understand their...
-
Master Plan Governance Manager
2 weeks ago
Makkah, Saudi Arabia Energy Jobline Full timeThe team is responsible for making cross boarder collections by leveraging distributed ledger (Blockchain) and cloudbased (AWS) technologies. The specific problems that will be addressed by this position involves building out Api s and potentially getting involved with some UI (Angular) development as well. At a later stage there will also be a component...
-
Typhoon Maintenance Operations Controller
6 days ago
Makkah, Saudi Arabia BAE Systems Full time**Typhoon Maintenance Operations Controller** - 00097294 **Typhoon Maintenance Operations Controller** **Salary: Competitive** **Location: Taif, Saudi Arabia** **JOB PURPOSE** BAE Systems is the UK Government’s nominated Prime Contractor under the Government-to-Government arrangements that are in place to provide equipment, support and training to...
-
Supply Chain Operations Manager, Ksa
6 days ago
Makkah, Saudi Arabia Sandoz Full timeSandoz is commited to helping millions of patients access biologic medicines sustainably in areas including oncology. With a strong portfolio of eight marketed biosimilars and a further 15+ in various stages of development, Sandoz has an unparalleled heritage and extensive expertise in the development, manufacturing and delivery of biosimilar medicines to...
-
Operations Supervisor
1 week ago
Makkah, Saudi Arabia Dr. Soliman Fakeeh Hospital Full timeA Degree/Diploma in Engineering with several years of experience in handlinginstrumentation and control system projects, preferably in the oil and gasindustry. Theapplicant will be responsible for execution of all phases of a project. Initiative, drive and self-startingability would be significant advantages in an environment that encouragescreativity and...
-
CT Operator
2 weeks ago
Makkah, Saudi Arabia Energy Jobline Full timeUsing computerized tomography equipment to capture diagnostic images of patients’ internal organs and tissues.Appropriately positioning patients to scan specific areas of their bodies.Performing regular warm-up sequences on the CT scanner to prolong the life of the X-ray tubes.Sterilizing radiologic equipment to ensure the safety of patients.Correctly...
-
Makkah, Saudi Arabia Hilton Full timeWho are we:Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries including banking & financial services, insurance, retail, higher education, food, health care, and...
-
Crane Operator Empty Ladle
3 days ago
Makkah, Saudi Arabia Elmaaly India ManPower Services Full time7-10 years in IF Years JEDDAH - Salary -: **Keyskills**:
-
Sales Operations-Temporary Contract
2 weeks ago
Makkah, Saudi Arabia Ingram Micro Full timeWorks on projects of limited scope and complexity. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.Uses company standard policies and procedures to resolve issues in which answers can be readily obtained. Work is reviewed regularly by supervisor or more senior peers.Requires broad...
-
Makkah, Saudi Arabia Energy Jobline Full timeIndustry Type:-Manufacturing Industry About:-it is this belief that has led the business to build long-term Ensuring a positive customer experience, making available goods and/or services that are of top-notch quality is given prime It is one of the players in PVC Solvent Cement, PVC Junction Box, Bend Fittings, Hose Couplers, PVC Pipe to name a ...
-
Full Stack Developer
3 days ago
Makkah, Saudi Arabia Brackets Technology Company Full timeProven experience as a Full Stack Developer or similar role (3 years minimum) Excellent communication and teamwork skills Degree in Computer Science, Statistics or relevant field **Working hours**:Sunday to Thursday. 9am to 6pm including 1 hour lunch break Job Requirement **A) Technical Skills Required (**_**but not limited to**_**)**: Web...