Fraud Prevention Supervisor

2 months ago


Johannesburg, Gauteng, Saudi Arabia PayJoy Full time

Responsibilities

  • Oversee Manual Review staff activities by ensuring compliance with global standards regarding our daily operation and providing staff with performance-based feedback
  • Understand local current IDs characteristics to ensure compliance with KYC.
  • Build weekly and monthly reports on key metrics of the team approval rates, accuracy, marked as fraud, SLAs, Weekly and monthly report building, solid analysis and sampling.
  • Accurately detect fraud vectors and ensure to report them immediately.
  • Assist customer experience staff with duties when required
  • Investigate and solve any operational inconsistencies
  • Document pertaining to customer service department activities.

Requirements

  • 2-3 years of experience in a leadership position in CS.
  • Preferably working with mobile, consumer electronics, or financial products.
  • Strong communication, analytical skills and critical thinking.
  • Microsoft Office knowledge intermediate mandatory.
  • Strong people and organizational skills.
  • English fluency, Spanish is a plus.

Desirable

  • Knowledge on using GSuite and Microsoft office tools.
  • Experience using CRM tools such as Zendesk, Talkdesk, Salesforce, etc.
  • Experience in using training and quality platforms


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