Retail Store Manager

2 days ago


Johannesburg, Gauteng, Saudi Arabia ACDC Dynamics SA Full time

Job Description
This is an on-site role for a Retail Store Manager located at our head office in Edenvale. The Retail Store Manager will be responsible for day-to-day tasks including customer satisfaction, customer service, stock control, managing a sales team, communication, store management, and retail loss prevention.

Key Responsibilities:

Store Operations Management

  • Oversee the daily operations of retail stores, ensuring they run smoothly and efficiently.
  • Ensure that the stores are well-maintained, clean, and visually appealing.
  • Implement and maintain high standards for merchandising and product displays.

Sales and Customer Service

  • Drive sales and profitability by implementing effective sales strategies.
  • Ensure a high level of customer satisfaction through excellent service and product knowledge.
  • Handle customer inquiries, complaints, and feedback promptly and professionally.

Inventory Management

  • Monitor inventory levels and ensure adequate stock is available.
  • Coordinate with the supply chain and procurement teams to manage stock replenishment.
  • Conduct regular stock audits and manage inventory discrepancies.

Team Leadership and Development

  • Train, and mentor retail staff to ensure high performance and professional growth.
  • Conduct regular performance evaluations and provide constructive feedback.
  • Foster a positive and collaborative work environment.

Financial Management

  • Develop and manage store budgets, ensuring financial targets are met.

Skills & Experience

  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Customer-focused with a passion for delivering exceptional service.

Requirements

  • Matric/ Grade 12 NSC
  • Tertiary Qualification is advantageous
  • A minimum of 3 – 5 years' experience as a Retail Manager or in a similar role, preferably in the electrical, lighting, or solar power industries.
  • Valid drivers license


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