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Digital Performance Program Manager
2 weeks ago
- Create performance metrics, measure and report on them, identify risks
- Plan, prioritize, align and drive digital initiatives.
- Coordinate cross functional efforts and provide support
- Develop, measure & report on digital success metrics and KPI's
- Manage Digital balanced scorecard
- Build, direct, manage, and ensure implementation of digital Performance Management and Improvement System in coordination with Corporate Performance Management
- Analyze and report on periodic digital KPI measurement and maturity assessment results
- Design and implement management dashboard for tracking digital key performance and health metrics
- Put in place measurement metrics for all DTO (initiatives, journeys, culture, etc.)
- Measure digital maturity
- Highlight risks to ongoing projects, initiatives, and digital value (e.g., collaboration, transparency etc.)
- Review Customer experience indexing and provide recommendations.
- Support development & refinement 2-3 year digital roadmap
- Identify business value and digital index for all initiatives
- Create and drive business cases in coordination with finance and opportunity owners
- Align and connect top-down initiatives
- Review and modify sector digital initiatives and agree on success targets
- Achieve buy-in from all decision makers on roadmaps, initiative prioritization
- Create processes for optimizing results
- Design initiative prioritization framework
- Review and align bottom-up initiatives
- Manage governance of Key digital initiatives measurements and reporting
- Coordinate with Enterprise PMO & Project execution teams
- Coordinate with internal and external stakeholders to ensure alignment on digital performance
- Provide ongoing oversight and support to ensure that digital performance measures are being used to effectively manage digital initiatives & operations; identify and manage risks, and effect corresponding organizational change
- Provide training to all levels of staff on digital performance management and systems
- Structure and reporting system.
- Bachelors / Master's degree a related discipline.
- PMP or PgMP.
- Balanced Scorecard.
- Performance measurement.
- KPI and metrics design.
- Technology Savvy.
- Self-starter.
- Ability to self-learn and apply new ideas.
- Very strong analytical capability.
- Ability to design complex, custom measurement metrics & KPIS's.
- Familiar with performance management tools.
- Can influence and run cross-functional teams to drive change and stay aligned with overarching strategy.
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