IT Systems Specialist
3 weeks ago
Description:
- To manage and support the IT infrastructure and provide helpdesk support.
Requirements:
REQUIRED MINIMUM QUALIFICATIONS AND EXPERIENCE
- Matric, Bachelor's Degree/ BTech Degree in Information Technology
- Honours NQF Level 8 or postgraduate Diploma NQF Level 8 as an added advantage
- A+ or N+ or CCNA or MCSE or MCSA International Certificates a must have
- ITIL Foundation a must have
- Cibecs Continuity Administrator serve as an added advantage
- Cobit, Mimecast Gateway Technical Specialist will serve as an added advantage.
- 6-8 years' experience in an Information Technology infrastructure environment, of which 3-5 years must be specialist/ supervisory level.
- Experience with Backups or DR Solutions
- Experience with managing VMWare environment
- Experience with managing messaging environments / exchange
DESIRED ADDITIONAL SKILLS/ COMPETENCIES
- In-depth knowledge of contracting and change management | In-depth knowledge of ICT risk management |Project management skills |Communication skills – written and verbal |Presentation skills |Report writing skills |Troubleshooting skills |Technical research
KEY PERFORMANCE INDICATORS
Infrastructure Management
- Work with IT service providers to identify changes needed in the infrastructure / technology configuration
- Assess impact of proposed changes to the infrastructure on the business
- Work with business to understand infrastructure technology demand
- Participate in technology / project planning sessions
- Set up and manage issue reporting and resolution process
- Ensure communication of any applicable procedure changes to key stakeholders impacted by the change within the business
- Participate in technology infrastructure transformation initiatives, as applicable
- Define processes and select tools necessary to manage and support infrastructure
- Select and manage tools to monitor and measure system performance
- Develop processes for ongoing maintenance of infrastructure
Microsoft Active Directory and Exchange/ Messaging Management
- Install, secure, maintain, troubleshoot, administer and manage Active Directory and Exchange environment
- Apply updates to the environment
- Implement routine management processes.
- Manage domain name registration and DNS systems
- Backup the Active Directory and Exchange Systems
- Implement continuous Business Continuity and DR solutions for the AD and Exchange
- Define and plan upgrade roadmap for the solutions
Manage Backup and DR Solution
- Provide input to the Backup Procedure.
- Implement the Backup Procedure
- Provide technical documentation on the backup solution
- Assist with designing the Disaster Recovery Solution
- Implement and administer the Disaster Recovery environment in line with the DR Plan.
- Provide input to the DR Plan and Procedure
Helpdesk Support
- Analyse and identify desktop fault by talking to the client
- Assist with the analysis of the problem and explaining these to the user
- Solve identified challenges in respect of the equipment, including printers and scanners
- Set up new equipment and upgrading existing systems
- Record problems and their solutions for future reference on the help desk
- Provide support on site or remotely by phone, email or by using web-based applications
- Provide desktop support by installing new software and hardware
- Set up user-accounts, permissions and passwords for new employees
- Maintain user support by putting in place preventative maintenance schedules
- Provide technical support to end-users
- Support conferencing facilities
- Maintain the server room environmental requirements including but not limited to; UPS, Air-conditioning, fire Suppression System and Server Room Monitoring System.
Information Security Management
- Implement all information security policies and procedures
- Provide information security training for all employees, contractors and other key stakeholders
- Ensure the compliance to all information security policies and procedures and refer areas of non-compliance to the IT Manager
Manage the Telephony System
- Setup and maintain telephones for the users
- Maintain, administer and upgrade the PBX/telephony solution
- Manage the voice-recording system
- Resolve all requests for the PBX /telephony system and telephone
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