Specialist Systems
3 weeks ago
Reference Number: SS/HO/16/05/24
Purpose:
- The primary purpose of the Specialist Systems is to support the deployment, and management of the merSETA cloud server dedicated to innovation software unique coding, and its operational support in a testing and production environment.
Key Accountabilities and Responsibilities
The ideal candidate should be able to fulfill and perform the following
key accountabilities and responsibilities:
- Ensuring an optimal environment for the deployment, management and maintenance of unique
- coding for teaching and learning innovation projects.
- Managing third-party solutions affiliated with Canvas and implement/support their LTI integrations.
- Providing second tier support for system users.
- Set-up and monitoring of an internal ticketing system for LMS-related issues to ensure that issues are addressed appropriately.
- Performing regular backup operations appropriate for data protection, disaster recovery and failover procedures.
- Provision of documentation and technical specifications to system users for planning and implementing new and/or upgraded software.
- Responsible for capacity, storage planning, and database performance.
Qualifications, Experience, Knowledge and Skills
- NQF Level 7 in Information Technology, Information Systems, Computer Science
- At least 3 years working experience in an ICT environment with knowledge and experience in deployment, management, administration and troubleshooting in a Linux operating environment for Cloud-based: Virtual Box, Ubuntu 20.04, Docker & Docker compose, NGINX and PostgreSQL
- Additional experience in the following will be an advantage: Scripting and automation tools; deployment of open-source Canvas educational software; of implementing and effectively developing helpdesk and IT operations best practices including expert knowledge of security, storage, data protection, and disaster recovery protocols
- Excellent communication in Project-based teamwork
- Analysis and problem solving
- Planning and organizing
- Written and oral communication
- Attention to detail
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