Specialist - Network Quality Information
4 days ago
JOB DESCRIPTION
Mission
- At the heart of MTN South Africa is the Network that provides connectivity to various segments using a multitude of technologies. It is therefore essential to stay consistently competitive and consistently ahead of the game.
- The Network Quality Management NQM role will aim to ensure that the Network deployed by MTN, is fit for purpose, consistent and meets both external and internal customer requirements. With the primary focus being enhancement to customer experience, the role will seek to promote continuous improvements in the TFLS environment and will investigate the current processes, operations, monitoring and provision of sustainable improvement plans. This includes legal or regulatory compliance implemented by Local Government of bodies like ICASA. This role is concerned with monitoring and advising on the performance of the MTN Fixed Network producing data and reporting on performance, measuring against set standards.
RESPONSIBILITIES
Key Performance Areas
Strategic Input:
- Give input into the areas strategy and assist in translating into near term plans to improve or stabilize the Fixed Network
- Ensuring clarity around priorities and goals for the entire team
- Give input into the first line operational management strategy to achieve operational network targets.
Profitable growth:
- Contribute positively to Customer Experience and NPS
- Ensure all customer incidents are resolved expediently to reduce churn
Operations Management:
- Accountable for the reporting and analysis of the MTN Fixed Network
- Identify and rectify challenges risks that may impact he MTN Fixed Network
- Work with the process owners to ensure any potential solutions are given the correct priority.
- Be responsible for ensuring that any solution that is provided adheres to any corporate Risk and Compliance requirement.
- Monitoring all inspections to ensure network quality.
- Conducting quality audits and surveys.
- Discussing inspection results and conclusions with Network Operations and TFLS
- Maintaining historic network stats in a centralised repository
- Daily analysis on Network performance to identify trends
- Engaging with global, local and other Industry players to ensure the alignment of the Network to future trends
Service Adherence
- Work with all sectors and process owners and be responsible for analysing and identifying problems and defining solutions which will align with all global processes, Incident, Problem, Change, Configuration, etc..
- Assess the existing network and service build to identify issues that would potentially compromise quality within the Incident Management Life Cycle
- Be responsible for ensuring that quality improvement provided adheres to any corporate Risk and Compliance requirement.
Governance:
- Keep abreast of updates relating to statutory and ICT industry issues and ensure compliance.
- Establish Governance forum with key stakeholders to report on Network Performance
- Establish operational framework for Network Quality
Communication and Coordination:
- Support the development and maintenance of sound interworking between Network Quality Management and other departments
- Interface with other areas of the MTN business for effective customer support reporting on business KPIs as appropriate
- Establish and maintain internal and external relationships
- Partner with relevant internal and external stakeholders to support and improve service delivery
- Ensure timely declaration and escalation of unplanned / planned service disruptions
Report Management:
- Reporting on key Network Metrics to Internal stakeholders
- Report on ICASA regulatory requirements
- Consolidate key information and translate this into meaningful intelligence for submission to Senior Management.
- Prepare ad hoc reports on request by the GM, SMs or Heads of Department.
- Report on risks and associated remedial activities until resolution
People and Culture
- Advocate Customer Centricity always
- Continuous assessment of delivery capabilities
- Develop constructive working relationship with other departments and managers including technical and commercial
- Ensure a culture of continuous evaluation and continuous improvement
- Ensure a culture of Innovation
- Drive a culture of high performance, accountability, and consequence management
- Identify and implement innovative ways to use minimum resources to achieve maximum outputs
QUALIFICATIONS
Education:
- A bachelor's degree in computer science, Information Technology, or a related field
- Fluent in English
- ITIL Certified preferred
- CCNA, CCNP and or CCIE certification is preferred
Experience:
- Minimum of 6 years' experience in the Telecommunications environment.
- Minimum 3 years' experience managing a high customer interaction
- Experience working in a medium to large organization
- Strong in Microsoft Office 365 including Power BI
- Excellent report writing and presentation skills
- Analytical thinker and problem solver
Critical thinking
- Knowledge of Network Protocols, hardware, and software
- Strong understanding of the different network topologies, NMS / EMS systems, network configurations, protocols, and edge to access systems / routers.
- Experience in leading implementation of network monitoring tools to deploy advanced monitoring of complex health/performance metrics. Ability to build executive Dashboards within tool or Power BI
- Experience with Network Monitoring tools
- Understanding the Service Management environment
-
Quality Assurance Specialist
4 weeks ago
Johannesburg, Gauteng, Saudi Arabia Hollard Insurance Full timeJob Advert SummaryHello... an exciting new opportunity has just become available in our Insure Operations, Claims Area. We are looking to recruit a Claims Quality Assurance specialistCreate operational efficiencies in utilisation of management information systems, data management and reporting. Develop statistical information reporting formats and...
-
Quality Assurance Specialist
2 months ago
Johannesburg, Gauteng, Saudi Arabia Hollard Insurance Full timeJob Advert SummaryHello... an exciting new opportunity has just become available in our Insure Operations, Claims Area. We are looking to recruit a Claims Quality Assurance specialistCreate operational efficiencies in utilisation of management information systems, data management and reporting. Develop statistical information reporting formats and...
-
Engineer, Quality
4 weeks ago
Johannesburg, Gauteng, Saudi Arabia Standard Bank Group Full timeJob DescriptionTo facilitate the test effort's success by driving quality and test advocacy, resource planning and management, and resolution of issues that impede the test effort. To act as a trusted / expert advisor and specialist resource that provides leadership in all quality engineering related activities, including providing guidance on opportunities...
-
Engineer, Quality
2 months ago
Johannesburg, Gauteng, Saudi Arabia Standard Bank Group Full timeJob DescriptionTo facilitate the test effort's success by driving quality and test advocacy, resource planning and management, and resolution of issues that impede the test effort. To act as a trusted / expert advisor and specialist resource that provides leadership in all quality engineering related activities, including providing guidance on opportunities...
-
Johannesburg, Gauteng, Saudi Arabia PPS Full timeJob Advert Summary The Intermediate Information Security Analyst will be responsible for managing the organisation's security posture to ensure the protection of systems, networks and sensitive data against security threats, computer viruses and other related cyber-security attacks.Minimum Requirements Education:BSc / B.Tech or N.DipComputer Science or...
-
Internships 2023
4 weeks ago
Johannesburg, Gauteng, Saudi Arabia Information Decision Systems Full timeInformation Decision Systems: Internship Programme 2023Information Decision Systems Pty Ltd (IDS) is a Geographical Information Systems and Environmental Consulting Company that has been operating for 20 years in the public and private sectors in Southern Africa. IDS Seeks to employ a qualified interns for their 2023 Intetnship Programme. Applications are...
-
Internships 2023
2 months ago
Johannesburg, Gauteng, Saudi Arabia Information Decision Systems Full timeInformation Decision Systems: Internship Programme 2023Information Decision Systems Pty Ltd (IDS) is a Geographical Information Systems and Environmental Consulting Company that has been operating for 20 years in the public and private sectors in Southern Africa. IDS Seeks to employ a qualified interns for their 2023 Intetnship Programme. Applications are...
-
Junior Network Operations Center(NOC) Agent
2 weeks ago
Johannesburg, Gauteng, Saudi Arabia MBV IT Full timeMBV IT: Junior Network Operations Center (NOC) AgentResponsibilities:Network Monitoring:Monitor network systems and infrastructure using network management tools to identify and address issues promptly. Respond to alerts and alarms generated by network monitoring tools, ensuring timely and effective resolution.Incident Management:Acknowledge, document, and...
-
Junior Network Operations Center(NOC) Agent
3 weeks ago
Johannesburg, Gauteng, Saudi Arabia MBV IT Full timeMBV IT: Junior Network Operations Center (NOC) AgentResponsibilities:Network Monitoring:Monitor network systems and infrastructure using network management tools to identify and address issues promptly. Respond to alerts and alarms generated by network monitoring tools, ensuring timely and effective resolution.Incident Management:Acknowledge, document, and...
-
Specialist, Sustainability
4 weeks ago
Johannesburg, Gauteng, Saudi Arabia Standard Bank Group Full timeJob DescriptionTo contribute to the development and maintenance of the Sustainability and Environmental, Social and Governance ESG strategies including Climate related risk and opportunities. To drive and implement the Sustainability and ESG strategies through projects and initiatives across the Group. Provide specialist advice to all Client Segments/...
-
Specialist, Sustainability
2 weeks ago
Johannesburg, Gauteng, Saudi Arabia Standard Bank Group Full timeJob DescriptionTo contribute to the development and maintenance of the Sustainability and Environmental, Social and Governance ESG strategies including Climate related risk and opportunities. To drive and implement the Sustainability and ESG strategies through projects and initiatives across the Group. Provide specialist advice to all Client Segments/...
-
Specialist, Sustainability
4 weeks ago
Johannesburg, Gauteng, Saudi Arabia Standard Bank Group Full timeJob DescriptionTo contribute to the development and maintenance of the Sustainability and Environmental, Social and Governance ESG strategies including Climate related risk and opportunities. To drive and implement the Sustainability and ESG strategies through projects and initiatives across the Group. Provide specialist advice to all Client Segments/...
-
Johannesburg, Gauteng, Saudi Arabia MTN Full timeJOB DESCRIPTIONStrategic InputWork with "Senior Fintech Technical" Lead/s, to identify key changes to fintech systems in the future from technological, commercial, business and consumer behaviour perspectives.Planning, Operational and DeliveryProvide input into the development of the 3 year and 1 year plans for all fintech systems such as MoMo, Insurtech and...
-
Johannesburg, Gauteng, Saudi Arabia MTN Full timeJOB DESCRIPTIONStrategic InputWork with "Senior Fintech Technical" Lead/s, to identify key changes to fintech systems in the future from technological, commercial, business and consumer behaviour perspectives.Planning, Operational and DeliveryProvide input into the development of the 3 year and 1 year plans for all fintech systems such as MoMo, Insurtech and...
-
Johannesburg, Gauteng, Saudi Arabia MTN Full timeJOB DESCRIPTIONStrategic InputWork with "Senior Fintech Technical" Lead/s, to identify key changes to fintech systems in the future from technological, commercial, business and consumer behaviour perspectives.Planning, Operational and DeliveryProvide input into the development of the 3 year and 1 year plans for all fintech systems such as MoMo, Insurtech and...
-
Information Security Specialist
4 weeks ago
Johannesburg, Gauteng, Saudi Arabia TransUnion Full timeWhat You'll Bring:Role Responsibilities:Provide oversight, guidance and subject matter expertise to technology, project and business teams.Engage product and business owners to ensure they understand and deliver security requirements, comply with audit expectations and support risk remediation activities.Identify and implement controls throughout each stage...
-
Information Security Specialist
2 months ago
Johannesburg, Gauteng, Saudi Arabia TransUnion Full timeWhat You'll Bring:Role Responsibilities:Provide oversight, guidance and subject matter expertise to technology, project and business teams.Engage product and business owners to ensure they understand and deliver security requirements, comply with audit expectations and support risk remediation activities.Identify and implement controls throughout each stage...
-
Technical Solar Specialist
4 days ago
Johannesburg, Gauteng, Saudi Arabia ACDC Dynamics SA Full timeJob DescriptionThe Technical Solar Specialist is responsible for providing technical advice and solutions related to the ACDC product range while maintaining customer relationshipsKey Responsibilities:Provide technical information and advice.Follow up on back orders.Assist with queries and general administration.Up-sell and cross-sell, including the...
-
Quality Analyst
1 month ago
Johannesburg, Gauteng, Saudi Arabia Novo Nordisk Full timeThe PositionAs a Quality Analyst, you will be ensuring quality assurance of outsourced and License Manufacturing of semi-finished and finished drug products. In addition, you will be conducting audits, monitoring processes, and determining the quality of outputs against defined internal or regulatory standards.Moreover, you will ensure that retention samples...
-
Quality Analyst
4 weeks ago
Johannesburg, Gauteng, Saudi Arabia Novo Nordisk Full timeThe PositionAs a Quality Analyst, you will be ensuring quality assurance of outsourced and License Manufacturing of semi-finished and finished drug products. In addition, you will be conducting audits, monitoring processes, and determining the quality of outputs against defined internal or regulatory standards.Moreover, you will ensure that retention samples...
