Executive: CDR Preventions and Enablement

2 days ago

Johannesburg, Gauteng, Saudi Arabia Nedbank Full time

Job Purpose

  • To develop Client Debt Management Preventions and Enablement strategies through effective leadership, process & people management. To support the CDR business with the best practice Enablement and Prevention strategies to achieve winning bottom-line results.
Job Responsibilities
  • Develop and implement Client Debt Management strategies, using test-and-learn methods, leveraging customer segmentation & predictive modelling.
  • Improving call centre operations performance with predictive diallers, campaign management, contact optimisation RPC's and driving impactful Quality Assurance and Coaching.
  • Pre-delinquency Management: executing prevention initiatives and early risk detection drivers.
  • Ensure adequate portfolio oversight to timeously action appropriate strategies in the mitigation of losses through the continuous involvement in all Prevention, Collections and Recovery initiatives.
  • Implementing and managing Credit Risk Insurance and Staff Debt Rehabilitation CVP.
  • Optimise resources and minimise cost by proactive management of all resources internal and external
  • Manage and maintain mutually beneficial relationships with external vendors by frequent interactions of agreed delivery expectations and standards
  • Keep abreast of micro and macro influences that may impact on the successful execution of departmental goals and ensure continuous team communication to mitigate same
  • Inculcate adequate system utilisation and application in support of Collection productivity optimisation through continuous systems application and training
  • Identify and execute adequate reporting frameworks and audiences to ensure comprehensive performance reporting through formal and informal reporting channels.
  • Create appropriate environment for high performance culture by providing leadership insight, succession planning and organising coaching and up-skilling of the team.

Essential Qualifications - NQF Level

  • Matric / Grade 12 / National Senior Certificate
  • Advanced Diplomas/National 1st Degrees

Preferred Qualification

  • Masters in business administration MBA, Masters

Essential Certifications

  • Formal certification from relevant professional bodies

Minimum Experience Level

  • 10 years' experience in collections, credit risk management and recoveries within a lending environment with 5 years in a senior management role.

Technical / Professional Knowledge

  • Capacity planning
  • Communication Strategies
  • Employee engagement methodologies
  • Leadership development
  • Organisational behaviour theory
  • Principles of project management
  • Relevant regulatory knowledge
  • Strategic HR planning principles
  • System Development Life cycleSDLC
  • Service orientated Architecture SOA

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