Consultant - Client Relations - JHB

1 month ago

Johannesburg, Gauteng, Saudi Arabia Kaelo Full time
  • Building and maintaining relationships with clients and key personnel within key account companies
  • Conducting reviews and needs based research to ensure clients are satisfied with products and services
  • Identify and implement up-sell and cross selling opportunities
  • Creating awareness of product offerings and ensuring knowledge is transferred to all levels of audiences
  • Escalating and resolving areas of concern as raised by clients , through accurate root cause analysis and ensuring continuous improvement is driven
  • Manage a portfolio of clients in accordance to the agreed Service Level Agreement
  • Develop and enhance retention and growth strategies
  • Develop, maintain and improve consistent client communication and engagements
  • Track, measure and evaluate the effectiveness of CRM processes within each client
  • Review, analyse reports and submit recommendations for new opportunities and align to the purpose of the business offerings.
  • Work with our clients in accordance with the SLA and ensure that all planned services are delivered and administrated in terms of requirements
  • Manage and strengthen the relationship with all clients in the portfolio
  • Ensure that all events are planned and implemented effectively. Ensuring to measure success and improvements
  • Ensure that all events are monitored in accordance with the allocated budget
  • Document all meetings and ensure clients receive feedback within agreed upon turn-around times
  • Develop pro-active initiatives that improve the client's business and efficiencies within Kaelo

Qualifications

PERSON DETAILS : WORK EXPERIENCE

REQUIRED

  • 3 – 5 Years Corporate Client Servicing Experience
  • Health care industry experience
  • Facilitation and presentation experience
  • Service and sales experience
  • Event and knowledge management

PREFERRED

  • Education and or training background

EDUCATION : QUALIFICATIONS : ACCREDITATIONS WITH PROFESSIONAL BODY

REQUIRED

  • Grade 12 matric

TECHNICAL SKILLS OR KNOWLEDGE

REQUIRED

  • Report writing skills
  • Process skills
  • PowerPoint and presentation skills

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