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Administrator - JHB - Eastern Suburbs
1 month ago
Minimum Requirements:
- Matric.
- Beneficial: Relevant tertiary qualification.
- 2 years' experience as an Administrator, Office Assistant, or similar role, preferably in the plumbing industry.
- Proficiency in Microsoft Office Suite.
- Excellent organisational and time management skills.
- Beneficial: Familiarity with plumbing terminology and procedures is advantageous.
Roles and Responsibilities:
Basic Administration:
- Perform general office duties, including answering phones, responding to emails, and managing correspondence.
- Maintain and update filing systems, both electronic and physical.
- Order and maintain office supplies as needed.
Invoicing:
- Generate and issue invoices to clients accurately and in a timely manner.
- Record payments received and follow up on outstanding invoices.
Job Coordination:
- Assist in the scheduling and coordination of plumbing jobs.
- Communicate job details, including timeframes and requirements, to plumbing technicians.
- Ensure proper documentation and permits are obtained for each job.
Client Correspondence:
- Act as the primary point of contact for clients, addressing inquiries and concerns professionally and promptly.
- Provide updates to clients regarding the status of their projects.
- Coordinate with clients to schedule appointments and service calls.
Data Entry and Record-Keeping:
- Input job details, client information, and service records into the company's database accurately.
- Maintain comprehensive and organised records of all transactions and interactions.
Assist in Administrative Support:
- Support management and other staff with administrative tasks as required.
- Prepare reports, presentations, and other documents as needed.
- Collaborate with team members to ensure efficient office operations.
Compliance and Regulation:
- Stay informed about industry regulations and compliance requirements.
- Ensure that all administrative processes adhere to legal and regulatory standards.
Continuous Improvement:
- Identify opportunities to streamline administrative processes and improve efficiency.
- Provide feedback and suggestions for enhancing office procedures.
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