Restaurant Manager

4 weeks ago

Johannesburg, Gauteng, Saudi Arabia Clear Leaf Full time

Job Description
Restaurant Leadership & Operations Leadership

  • Motivate and develop our team to deliver exceptional customer service, fostering a positive and collaborative work environment. Leadership to guide and inspire staff as well as strong organisational skills to keep things running smoothly.
  • Problem-solving skills for unexpected circumstances, such as staff shortages or unhappy customers.
  • Conduct regular performance reviews in conjunction with the owner, providing constructive feedback and coaching to enhance staff skills and knowledge.
  • Schedule staff effectively to ensure adequate coverage during peak hours, maintain labour costs within budget, and lead by example during busy periods.
  • Ensuring staff are using computer, internet systems or mobile equipment only for business purposes. Using e-mail or the Internet or mobile devices for personal, non-business, purposes is prohibited during working time.
  • Organizes and conducts pre-shift meetings to review specials and menu changes.
  • Checks the maintenance of all equipment in the restaurant and communicate needed maintenance and repair.
  • Be able to perform all duties of a Server, Host or Bartender as needed.
  • Good interpersonal skills to create positive relationships.
  • Address and mediate any staff conflicts or concerns promptly and professionally.

Restaurant Operations

  • Front of House
  • Oversee all aspects of the front-of-house operation, including greeting and seating guests, overseeing the dining room, managing reservations, and ensuring a clean and presentable environment.
  • Deliver superior service and maximize customer satisfaction by responding efficiently to inquiries and complaints, maintaining high standards of cleanliness, and ensuring a memorable dining experience.
  • Manage the restaurant point-of-sale POS system and ensure staff proficiency.
  • Ensure that all staff is suitably trained, dressed and groomed.

Back of House

  • Oversee all aspects of the back-of-house operation, including managing inventory, creating ordering schedules for owners, negotiating with vendors, and ensuring compliance with sanitation and safety regulations.
  • Participate in the hiring of qualified Cooks and Wait Staff, set work schedules, oversee food prep, and ensure menu items are prepared according to recipe standards.

Financial Management

  • Identify and implement cost-saving measures to maximize profitability and control operational costs.
  • Oversee cash flow and ensure sufficient funds are available for daily operations and payroll processing.
  • Compilation of weekly wages and tips for waitering and bar personnel

Customer Service & Sales

  • Oversee all aspects of customer service, ensuring a positive and memorable dining experience for all guests.
  • Handle customer inquiries and complaints promptly and professionally.
  • Develop and implement marketing and sales strategies to promote the restaurant and Giniversity events.
  • Ensures compliance with alcoholic beverage regulations

Menu Development & Inventory Management

  • Collaborate with the chef to create delicious and profitable menus.
  • Manage inventory levels, ordering supplies, and minimizing waste.
  • Maintain high standards of food quality and presentation.

Event Management

  • Oversee the successful execution of our Giniversity and or Corporate events, including setup, refreshments, and customer experience.
  • Liaise with suppliers and ensure all event logistics run smoothly.
  • Assist with quoting and correspondence as and when required.

Qualifications

  • Minimum 2 years of restaurant management experience
  • Strong leadership, communication, and interpersonal skills
  • Excellent customer service skills and a passion for hospitality
  • Proficient in Microsoft Office Suite and restaurant management software a plus
  • Ability to work effectively under pressure and manage multiple priorities
  • Strong financial acumen and budgeting skills
  • Attention to detail

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